Customer Service Representative with German, English, and Polish

11 godzin temu


Warszawa, Mazovia, Polska Worldline Pełny etat

About Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses worldwide, from local coffee shops to international banks.

The Opportunity

We are seeking a Premium Customer Service Specialist with German, English, and Polish to join our global accounts team. As a key member of our international team based in Warsaw, you will work closely with dedicated peers to deliver exceptional customer service and support.

Key Responsibilities

  • Set up and maintain merchant contracts in our systems;
  • Provide telephone and email support for customer service, including financial queries;
  • Answer product questions and provide technical support;
  • Process customer requests, updates, and escalations according to our SLA's and quality requirements;
  • Actively support operational implementation of new products and services;
  • Execute recurring tasks, such as Money Return, OTP-Queues, and Statistics;
  • Resolve and follow up on customer issues, escalating to technical support teams as needed;

Requirements

  • Customer Care experience;
  • Strong client focus and good communication skills;
  • Professional-level German, English, and Polish skills in speaking and writing;
  • Problem-solving, analytical, and troubleshooting skills;

Perks & Benefits

At Worldline, you'll be part of a company guided by a strong purpose to do good and recognized as one of the most sustainable companies worldwide. You'll work with inspiring colleagues, be empowered to learn and grow, and enjoy a range of benefits, including private medical care, life insurance, and attractive bonuses.

Shape the Evolution

We're on an exciting journey toward the next frontiers of payments technology, and we're looking for big thinkers, people with passion, and a hunger to learn and grow. Join our global team of innovators and shape a tomorrow that's yours to own.



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