Customer Service Representative
1 dzień temu
PayU is a leading payment and fintech company operating in 50+ high-growth markets worldwide. As a part of Prosus, one of the largest technology investors in the world, we aim to build a world without financial borders where everyone can prosper.
Job SummaryWe are seeking a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system. The ideal candidate will have excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.
Responsibilities and Key Activities- Support PayU B2B and B2C customers via phone, email, live chat
- Manage customer databases in the operating system
- Verify and identify contacting customers and substantively recognize the reported problem
- Record and forward requests to other operational departments
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers
- Education - minimum secondary education
- English language - minimum B2 level
- Advantage: basic level of Czech or Romanian languages
- Very good knowledge of the Polish language both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, Power Point)
- Minimum six months of experience in Customer Support
- Communicativeness
- Ability to work as part of a team
- High personal culture
- Ability to build a positive company image
- Empathy
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