Customer Service Representative

1 dzień temu


Warszawa, Mazovia, Polska PayU Pełny etat
About PayU

PayU is a leading payment and fintech company operating in 50+ high-growth markets worldwide. As a part of Prosus, one of the largest technology investors in the world, we aim to build a world without financial borders where everyone can prosper.

Job Summary

We are seeking a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system. The ideal candidate will have excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

Responsibilities and Key Activities
  • Support PayU B2B and B2C customers via phone, email, live chat
  • Manage customer databases in the operating system
  • Verify and identify contacting customers and substantively recognize the reported problem
  • Record and forward requests to other operational departments
  • Communicate with other company teams to effectively and comprehensively resolve issues raised by customers
Qualifications and Experience
  • Education - minimum secondary education
  • English language - minimum B2 level
  • Advantage: basic level of Czech or Romanian languages
  • Very good knowledge of the Polish language both in speech and writing
  • Ability to formulate thoughts clearly in written form
  • Good working knowledge of the Office package (Word, Excel, Power Point)
  • Minimum six months of experience in Customer Support
Behavioural Competencies
  • Communicativeness
  • Ability to work as part of a team
  • High personal culture
  • Ability to build a positive company image
  • Empathy


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