Customer Service Representative with Spanish Language
1 dzień temu
Careers that Change Lives
At Medtronic, we're committed to revolutionizing healthcare to meet the diverse needs of people worldwide. As a Customer Service Representative with Spanish Language, you'll be an integral part of our team, contributing to our mission of engineering the extraordinary.
A Day in the Life
As a Customer Service Representative, your responsibilities will include:
- Monitoring blocked orders and ensuring timely block lifting to enable prompt product shipment and invoicing.
- Handling queries and maintaining smooth communication with internal stakeholders via Outlook or SAP CIC.
- Handling reports and performing follow-up actions for open orders at agreed frequency and accuracy.
- Tracing shipments and interacting with the shipping department to ensure timely deliveries.
- Sending documentation to customers.
- Performing order entry activities in the diabetes area.
Requirements
We're looking for a team player with:
- Spoken and written proficiency in English and Spanish (minimum B2 level).
- Ability to work under time constraints.
- Minimum of 1 year of relevant experience in Customer Care Operations Departments.
- Proficiency in using M.S. Office – Outlook, Excel, and willingness to use new applications/tools.
- Proactive and investigative mindset, high level of attention to detail, and strong analytical skills.
Preferred Qualifications
Experience in using SAP (ECC, CIC) and advanced Excel knowledge (VBA) are a plus.
What We Offer
We offer a competitive salary and benefits package, including:
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
- Employee Assistance Program and Recognize (our global recognition program).
Our Commitment
We're committed to inclusion, diversity, and equity, creating a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We believe equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communities to have long-term sustainable impact.
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