Customer Quality Engineer

4 miesięcy temu

Kraków, Polska TE Connectivity Pełny etat
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

This position is responsible for providing the Customer Quality Status towards the TE Organization and gaining a solid understanding of General Customer Specific Requirements related to Quality (refer to SWI_EMEA_006_1 CSR Management Workflow) as well as the Voice of the customer (Quality) within TE units/departments.

The following tasks are assigned to CQA / ABQ Supv:

1. Review complaint reports for accuracy and completeness and ensure required reports meet customer requirements.
2. Track quality complaints and quality costs, support quality complaint response owners with communication and update towards customers.
3. Support prevention of customer complaints via Lessons Learned sharing.
4. Knowledge QMP_EMEA_006 and follow SWI_EMEA_006_1 related to Customer Specific Requirements. To the CSR documents, provide input for the addendums based on the requirements from CSR Management team.
5. For CQA/ ABQ Supv dedicated to a specific customer, knowledge of Customer Specific Requirements status and storage location (CSR App).
6. Collaborate with other internal teams (e.g. Sales & Product Management, QA, PE etc.) to improve the solutions for quality concerns.
7. Address customer requests to the appropriate channels (Finance, Supply Chain, Technical Support, etc.). Support direct communication from channels to the customer. By default, sales will lead the communications.
8. Support quality/ manufacturing team internally (TE) and externally (Supplier) in written and verbal communications.
9. Support other TE regions (e.g. Americas, AP) in written and verbal communications.

10. Negotiate quality targets / quality improvement programs (e.g. quality open points lists, action plans etc.) with the customer and communicate towards organization.
11. Be moderator between TE & Customer in case of quality specific topics (e.g. escalations). Support the organization as per ATT_EMEA_019_1 Responsibility Matrix: Handling of Special Customer Status Conditions
12. Schedule and perform D6 Verification Audits for severe and recurring issues where required.
13. Schedule and perform Quality Focus Checks (QFC) where required.
14. Analyze of TE and Customer Quality Evaluation/Scorecards, and update Customer Scorecard Summary (EMEA) based on customer reporting frequency with the following information:

- Customer Score;
- for each measure with negative rating which leads to a negative score at the Scorecard, address the related topics to the responsible process owner (e.g. Manufacturing, Integrated Supply Chain, Customer Solutions, Product Management, Engineering etc.) for a root cause analysis and corrective actions definition.
- Submit the corresponding action plan towards the customer and track the corrective actions when requested.
- Share production plant specific parts of the action plan with the Manufacturing Quality Manager.
- Share the corresponding action plan per customer to TE organization via OPL in BOS, ensuring latest status available and up to date.
- Maintain and upload external customer scorecards on BOS (reference to chapter 5.1.5).

Note: some tasks are applicable to Global Customers, and exceptional agreements.

What your background should look like:

Degree in Engineering or Similar Fluent English Availability to Travel Previous experience in Quality or Customer Care

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

  • Customer Quality Assurance Specialist

    4 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job OverviewThis position is responsible for providing customer quality status to the TE organization and gaining a solid understanding of general customer-specific requirements related to quality. The role involves tracking quality complaints and quality costs, supporting quality complaint response owners with communication and updates towards customers,...

  • Software Quality Assurance Engineer

    2 tygodni temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title Software Quality Assurance EngineerOverviewWM Reply is seeking a skilled Software Quality Assurance Engineer to join our team. As a QA Engineer, you will be responsible for ensuring the highest quality of our travel application, which allows users to book their vacations. Your primary focus will be on testing, bug validation, and demoing tested...

  • Customer Quality Assurance Specialist

    2 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    About this roleThis is a unique opportunity to join TE Connectivity as a Customer Quality Assurance Specialist. As a key member of our team, you will be responsible for providing high-quality customer support and ensuring that our products meet the highest standards of quality.Key Responsibilities• Review customer complaints and ensure that they are...

  • Customer Quality Assurance Specialist

    4 tygodni temu

    Kraków, Lesser Poland TE Connectivity Pełny etat

    Job OverviewThis role is responsible for ensuring the quality of our products and services meets the expectations of our customers. The successful candidate will have a strong understanding of quality management principles and be able to communicate effectively with customers and internal stakeholders.Key ResponsibilitiesReview customer complaints and...

  • Senior Data Quality Engineer

    4 tygodni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    Senior Data Quality EngineerAt GPC Global Technology Center, we're seeking a highly skilled Senior Data Quality Engineer to join our Data Science team. As a key member of our team, you'll play a crucial role in building and augmenting our AI-driven digital Catalog products.Key Responsibilities:Collaborate with data scientists, AI/ML engineers, and product...

  • Senior Data Quality Engineer

    4 tygodni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    Senior Data Quality EngineerWe are seeking a highly skilled Senior Data Quality Engineer to join our team at GPC Global Technology Center. As a key member of our Data Science team, you will collaborate with data scientists, AI/ML engineers, and product managers to build and augment our AI-driven digital Catalog products.Key Responsibilities:Validate data...

  • Java Software Quality Assurance Engineer

    2 tygodni temu

    Kraków, Lesser Poland Infotree Global Solutions Pełny etat

    Java Software Quality Assurance EngineerWe are seeking a skilled Test Automation Engineer to join one of our scrum teams responsible for the end-to-end software development lifecycle at Infotree Global Solutions.As a quality ambassador, you will cooperate with experienced professionals on planning, development, testing, and maintenance of the customer...

  • Senior Data Quality Engineer

    4 miesięcy temu

    Kraków, Polska GPC Global Technology Center Pełny etat

    Position PurposeThis role will function as the Senior Data Quality Engineer of a newly formed AI/ML Engineers team to build the next models and analytics. Working with a highly talented team, you'll play a key role to build and run one of the world’s largest automotive and industrial replacement parts operations.This is a data quality/engineering role with...

  • Senior Quality Engineer

    6 miesięcy temu

    Kraków, Polska Kingfisher Pełny etat

    Overview : We are going through an exciting period of change and are seeking a highly motivated and experienced Senior Quality Engineer to join our Quality Engineering team. You will work as part of our exciting greenfield tech hub covering all facets of technology within Kingfisher. You will be responsible for the delivery of testing for the...

  • Quality Engineer

    6 miesięcy temu

    Kraków, Polska Kingfisher Pełny etat

    Overview : We are going through and exciting period of change and are seeking a highly motivated and experienced Quality Engineer to join our Quality Engineering team. You will work as part of our exciting greenfield tech hub covering all facets of technology within Kingfisher. You will be responsible for the delivery of testing for the product/project...

  • Quality Assurance Engineer

    2 tygodni temu

    Kraków, Polska Ibm Polska Sp. z o.o. Pełny etat

    Quality Assurance Engineer21196738Obowiązki As a QA (Quality Assurance) /Test Engineer you will be designing better ways to identify potential weak spots, inefficiencies, and issues within software systems. This position will work closely with development teams and other test engineers in the implementation and delivery of software products that...

  • Senior Software Quality Engineer

    2 miesięcy temu

    Kraków, małopolskie, Polska TechnipFMC Pełny etat

    We are looking for a motivated engineering professional with passion to controls hardware and software to join our Controls & Automation Software Department in Krakow Engineering Center. As a Software Quality Engineer, you will be cooperating closely with multiple teams spread across the globe and working on controls systems for our subsea control platforms....

  • Quality Assurance Engineer

    4 tygodni temu

    Kraków, Lesser Poland Ascendix Pełny etat

    Unlock Your Potential as a Quality Assurance Engineer at AscendixAscendix Technologies, a global software service company, is seeking a skilled Quality Assurance Engineer to join our team. As a key member of our project, you will play a vital role in ensuring the quality and reliability of our software solutions.Key Responsibilities:Design and execute manual...

  • Data Quality Engineer

    2 tygodni temu

    Kraków, Lesser Poland GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    Senior Data Quality EngineerJob Summary: We are seeking a highly skilled Senior Data Quality Engineer to join our team at GPC GLOBAL TECHNOLOGY CENTER. As a key member of our Data Science team, you will be responsible for ensuring the quality and accuracy of our AI-driven digital Catalog products.Responsibilities: • Collaborate with data scientists, AI/ML...

  • Senior Software Quality Assurance Engineer

    4 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Position OverviewWe are seeking a skilled Software Quality Assurance Engineer to join our team in Krakow. As a key member of our Civil Infrastructure Product Line Group, you will play a crucial role in ensuring the quality of our software products.Our team develops cutting-edge software solutions for the civil engineering industry, and we are looking for...

  • Senior Quality Assurance Engineer

    3 tygodni temu

    Kraków, Lesser Poland Coforge Pełny etat

    Job Title: Senior Quality Assurance EngineerAbout the Role:We are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Coforge. As a Senior Quality Assurance Engineer, you will be responsible for designing, developing, and executing automated testing frameworks to ensure the quality of our software applications.Key...

  • Lead Performance Quality Engineer

    4 tygodni temu

    Kraków, Lesser Poland Kingfisher Pełny etat

    Job Title: Lead Performance Quality EngineerWe are seeking a highly skilled Lead Performance Quality Engineer to join our team at Kingfisher. As a key member of our performance testing team, you will be responsible for designing and executing performance tests to ensure the quality and reliability of our applications.Key Responsibilities:Analyse...

  • Software Quality Assurance Engineer

    4 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Software Quality Assurance EngineerJob Summary:We are seeking a skilled Software Quality Assurance Engineer to join our team. As a key member of our department, you will be responsible for ensuring the highest quality of our Evidence Software.Main Responsibilities:Analyze, develop, design, and maintain software automation test scripts for our...

  • Senior Quality Assurance Engineer

    3 tygodni temu

    Kraków, Lesser Poland Coforge Pełny etat

    Job Title: Senior Quality Assurance EngineerJob Summary: We are seeking a skilled Senior Quality Assurance Engineer to join our team at Coforge. As a Senior Quality Assurance Engineer, you will be responsible for designing, developing, and executing automated testing scripts using Java and Selenium frameworks.Key Responsibilities:* Design and develop...

  • Senior Software Quality Assurance Engineer

    4 tygodni temu

    Kraków, Lesser Poland Autodesk Pełny etat

    Job OverviewWe are seeking a skilled Senior Software QA Engineer to join our Civil Infrastructure Product Line Group in Krakow. As a key member of our team, you will play a crucial role in ensuring the quality of our software products, including Autodesk Civil 3D.ResponsibilitiesDesign and execute test strategies to validate complex software systemsDevelop...