Supervisor, Investor Services
3 miesięcy temu
HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
Job Description
An Investor Services Supervisor (“IS Supervisor”) is an integral part of the Investor Services team ensuring that the highest quality of service is delivered to both clients and investors. An IS Supervisor is the focal point for day to day activities and is responsible for delegating activities to the team and performing a first level review on capital activity, wire transfers, AML, FATCA and CRS. An IS Supervisor reports to an IS Manager who completes the second level review. An IS Supervisor is responsible for ensuring operational excellence in all activities prepared by the Investors Services team ensuring that the company’s control environment is adhered to.
Key Accountabilities of the Role
Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.Advise and assist Investor Services Administrator to ensure subscription proceeds are received timely.Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required.Review investor transactions on HedgeInvestor® (HedgeServ’s proprietary Investor Services System)Review the reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items.Review wire transfer instructions for all payments processed.Assist with bank account openings and closures for clientsInvestor Reporting – review investor reports, including but not limited to Investor Statements and Contract NotesClient Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital ReportsPreparation of Fund Audit requirementsReview of Investor Audit requests prior to distribution to investor/auditorsGeneral Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance information requests.Handle complex calls from investors and clients on AML, FATCA and CRS related queries.Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServIdentify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and DirectorExperience:
A minimum of 3 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.
Skills:
Strong verbal and written communication skills.Strong analytical and problem-solving skills.Strong attention to detail and well organized.Ability to work under pressure and to tight deadlines.Ability to be flexible and work effectively both within a team structure and independently.Strong inter-personal skills.Good initiative tempered with identifying when escalation is required.Reliable, dependable and committed.Take ownership of designated tasks.Act as a role model for HedgeServ.What we offer:
Premium Health InsuranceSports Club MembershipMy Benefit – Cafeteria SystemCompetitive SalaryTuition SupportActive Sports and Social CommitteeLife & Travel Insurance-
Investor Services Supervisor
5 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Supervisor, Investor Services Lead
1 miesiąc temu
Kraków, Lesser Poland HedgeServ Pełny etatHedgeServ is a leading global fund administrator with a strong commitment to delivering exceptional investor services. We are seeking an experienced Investor Services Supervisor to join our team and play a key role in ensuring the highest quality of service to our clients and investors.The Investor Services Supervisor will be responsible for overseeing the...
-
Investor Services Administrator
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Manager, Investor Services
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Investor Services Senior Administrator
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Investment Services Coordinator
1 miesiąc temu
Kraków, Lesser Poland HedgeServ Pełny etatHedgeServ Investor Services Role OverviewHedgeServ is a leading global fund administrator, with over $450 billion in assets under administration across various investment vehicles. Our team is dedicated to delivering exceptional service to clients and investors. As an Investor Services Supervisor, you will play a critical role in ensuring the highest quality...
-
Private Equity Supervisor
5 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Private Equity Supervisor
1 miesiąc temu
Kraków, Lesser Poland HedgeServ Pełny etatHedgeServ is a leading global fund administrator with over $450 billion in assets under administration across all investment vehicles, including hedge funds, private equity funds, UCITS, hybrid credit managers, funds of funds, and managed account platforms. Our cutting-edge technology, coupled with robotic process automation and intuitive digital programs,...
-
Transfer Agency Supervisor in Alternatives Department
1 miesiąc temu
Kraków, Polska Brown Brothers Harriman Pełny etatTransfer Agency Supervisor in Alternatives DepartmentBrown Brothers Harriman is seeking a skilled Transfer Agency Supervisor to join our Alternatives Department. As a key member of our team, you will be responsible for processing, controlling, and supervising investor transactions, including commitments, capital calls, distributions, transfers, and...
-
Fund Accounting Supervisor
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Supervisor, Portfolio Accounting
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Supervisor, NAV Client Transitions
5 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Private Equity Senior Fund Accountant
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Investment Operations Senior Administrator
1 miesiąc temu
Kraków, Lesser Poland HedgeServ Pełny etatHedgeServ, a premier global fund administrator, is seeking a highly skilled Investment Operations Senior Administrator to join its Investor Services team. As a key member of the team, you will be responsible for executing challenging tasks within the guidelines and procedures provided by HedgeServ.The ideal candidate will have a minimum of 1 year of...
-
Private Equity Manager
5 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Kraków, Lesser Poland PepsiCo Pełny etatOverviewIn this pivotal role, the Supply Chain Customer Service Supervisor will lead a multi-language international team within a global Strategy & Transformation Service Delivery Capability Center. As a key interface between customers and internal stakeholders, the supervisor will provide exceptional customer service, support daily business operations, and...
-
Technical Excellence Specialist
7 dni temu
Kraków, Lesser Poland Metrosoft Pełny etatMetrosoft offers cutting-edge solutions for the financial industry, allowing asset managers and service providers to transition all aspects of shareholder services and distribution to the digital economy. Our innovative platform, Fundsphere, supports the entire digital investor journey from onboarding through ongoing support and maintenance to trading and...
-
Expense Administration Supervisor
6 miesięcy temu
Kraków, Polska Brown Brothers Harriman Pełny etatAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....
-
Senior Fund Accountant
6 miesięcy temu
Kraków, Polska HedgeServ Pełny etatHedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...
-
Global Financial Services Transaction Professional
1 miesiąc temu
Kraków, Lesser Poland Brown Brothers Harriman Pełny etatAbout the RoleBrown Brothers Harriman is currently recruiting a highly skilled Senior Transaction Processing Representative to join our Transfer Agency team.This is a challenging and rewarding role that requires strong attention to detail, excellent communication skills, and a passion for delivering high-quality results.As a Senior Transaction Processing...
