Application Support Analyst
7 miesięcy temu
Key responsibilities:
Problem Resolution: Analyzing and resolving issues related to SAP applications, SAP modules, and integrated systems. This may involve troubleshooting technical problems, identifying root causes, and implementing effective solutions. Solving the assigned tickets as independently as possible, seeking support from the Senior Application Support Analyst where required. User Support: Providing support to end-users by addressing their SAP-related queries, issues, and concerns. This may involve communicating with users to understand their requirements and providing guidance on the effective use of SAP functionalities. Configuration and Customization: Collaborating with SAP developers and system administrators to perform configuration changes and customizations based on business requirements. Ensuring that SAP systems are aligned with organizational needs. Documentation: Maintaining detailed documentation of SAP configurations, customizations, and support processes. This documentation serves as a reference for future troubleshooting and system enhancements. Continuous Improvement: Participating in continuous improvement initiatives by identifying opportunities to enhance SAP system performance, streamline processes, and optimize configurations. Training and Knowledge Transfer: Conduct training sessions for end-users or other support team members to enhance their understanding of SAP functionalities and best practices. Participating in the handover sessions conducted by the project delivery team. Incident Management: Managing and prioritizing incidents and service requests within agreed-upon service level agreements (SLAs). Keeping stakeholders informed about the status of ongoing issues and resolutions. Following ITIL best practices. Problem Management: Identifying, analyzing, and resolving recurring issues within the SAP landscape. Problem Management aims to prevent the recurrence of incidents and minimize the impact of problems on business operations.About you:
Bachelor/Master's Degree in Information Technology. 3+ years of experience in application maintenance or application support. Experience in working with SAP R/3 system. Experience in ABAP custom tools (debugging skills) would be an advantage. Knowledge of processes including the Sales & Distribution module to effectively support related applications. Strong analytical and problem-solving skills to diagnose and resolve complex issues efficiently Ability to perform root cause analysis and implement effective solutions. Ability to convey technical information to non-technical stakeholders. Strong interpersonal skills for collaborating with cross-functional teams. English - Fluent Ability to collaborate with other IT teams, developers, and vendors to resolve issues and improve application performance. Willingness to learn and stay updated on new technologies. Strong documentation skills for maintaining records of issues, solutions, and support processes. Familiarity with ITSM frameworks and processes, such as ITIL, for efficient service delivery and support.We offer:
Employment on a regular basis in the sweetest company in the world. Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC. PPE: we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance. Hybrid working model: min. 8 days in the office a month. As part of our work-life balance culture, we can start work between 7 am and 10 am. Free consultation with a lawyer once a quarter. Chocolate Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. Sport @work? Sure We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate We have integration budgets we can use for team events. Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.-
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