Product Support Analyst I
2 tygodni temu
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Product Support Analyst
What does our Team do?
We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.
We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.
Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.
We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.
IT Doesn’t always mean “to code”
Great place to work. Great place to grow
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.
Job Requirements
Required experience and skills:
Professional fluency in written and spoken English
Professional fluency in written and spoken skills in French
Spanish, Italian or German language would be a huge plus
Polish language also would be a plus
Ability to analyze and identify key problems and make decisions to solve issues
Excellent interpersonal and teamwork skills
Ability to provide customer support using available contact channels: phone, email, chat
Very good computer skills
Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
Ability to extend knowledge in the area of new technologies
GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued
After the training period, willingness to work in a hybrid mode (3 days per week from the office)
Benefits:
Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Floating Holidays: use additional up to 2 days of paid time-off benefit
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more
Life insurance: sign up for free, high coverage life insurance program
Career development
English & Polish lessons: improve your language skills during lessons led by native speakers
Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
Certification and tuition reimbursement
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVET and many more)
And more
Car and bike parking
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
Skills: Interpersonal Communication, Time Management, Customer Services, Ability to Work Under Pressure, Languages, Product Support. Employee Engagement, Oral Communications, Problem Resolution, Teamwork, Travel Industry
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
#LI-Onsite#LI-AK1-
Product Owner Business Analyst
22 godzin temu
Kraków, Lesser Poland Product Madness Pełny etatAbout the RoleWe are seeking a highly skilled Product Owner Business Analyst to join our team at Product Madness. As a key member of our product development team, you will be responsible for defining and delivering high-quality products that meet the needs of our customers.Key ResponsibilitiesCollaborate with cross-functional teams to identify and prioritize...
-
Product Support Analyst I
5 godzin temu
Kraków, Lesser Poland Sabre Pełny etatAbout SabreSabre is a leading technology company that powers the global travel industry. We leverage next-generation technology to create innovative solutions that address the biggest opportunities and complex challenges in travel.Job SummaryWe are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will...
-
Product Support Analyst I
5 godzin temu
Kraków, Lesser Poland Sabre Pełny etatAbout SabreSabre is a leading technology company that powers the global travel industry. Our innovative solutions enable us to create a seamless ecosystem for travelers, airlines, and hotels.Job SummaryWe are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical...
-
Product Support Analyst
22 godzin temu
Kraków, Lesser Poland Sabre Pełny etatAbout SabreSabre is a leading technology company that powers the global travel industry. Our innovative solutions enable us to create a seamless ecosystem for travel agencies, airlines, and hotels.Job DescriptionWe are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing...
-
Product Support Specialist
22 godzin temu
Kraków, Polska Brown Brothers Harriman Pełny etatProduct Support Analyst RoleAt Brown Brothers Harriman, we are seeking a highly skilled Product Support Analyst to join our Alternative Product Team. As a key member of this group, you will work closely with internal business teams to analyze business processes, develop business requirements, and provide support to end users.Key Responsibilities:Analyze...
-
Product Support Analyst I
22 godzin temu
Kraków, Lesser Poland Sabre Pełny etatSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.As a Product Support Analyst at Sabre, you will be at the center of the travel industry, shaping the future by offering...
-
Product Support Analyst
2 tygodni temu
Kraków, małopolskie, małopolskie, Polska Brown Brothers Harriman Pełny etatProduct Support AnalystMiejsce pracy: KrakówYour responsibilitiesAnalysis / Documentation / Support:• Supporting Consolidation and Accounting systems• Write and review business requirements.• Facilitate developer or vendor analysis and creation of design documents and functional specifications.• Create and execute User Acceptance Testing plans and...
-
Product Support Analyst
2 tygodni temu
Kraków, małopolskie, małopolskie, Polska Brown Brothers Harriman Pełny etatProduct Support AnalystMiejsce pracy: KrakówYour responsibilitiesAnalysis / Documentation / Support:• Identify business goals and problems and perform assessment of feasible solutions and the range of problems they may solve.• Create and manage project plans• Create and execute implementation plans• Conduct business analysis to determine how...
-
Senior Product Analyst
4 miesięcy temu
Kraków, Polska Brown Brothers Harriman Pełny etatAt BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....
-
Product Governance Analyst
4 miesięcy temu
Kraków, Polska Aon Pełny etatAs a Product Governance Analyst, you will support the Aon’s vision with new product development and existing in life product management governance processes, that ensure sufficient oversight and consistency across the products and services that Aon co-manufactures and/or distributes in the UK. Aon is in the business of better decisions At Aon, we...
-
Product Development Analyst II
2 tygodni temu
Kraków, małopolskie, małopolskie, Polska Brown Brothers Harriman Pełny etatProduct Development Analyst IIMiejsce pracy: KrakówYour responsibilities1. Business Analysis• Lead business analysis efforts for a variety of online application projects and initiatives.• Conduct and coordinate business analysis efforts for projects and initiatives. Determine how changing business needs will affect the system, product, process, and...
-
Data Analyst Product Specialist
21 godzin temu
Mikołajska , Kraków, Polska Omni Calculator Pełny etatAbout the RoleWe are seeking a highly skilled Data Analyst to join our Product team at Omni Calculator. As a Data Analyst, you will play a key role in driving data-driven decision-making across the product teams and senior leadership.Key ResponsibilitiesDevelop and maintain data visualizations and reports in GA4 and Looker to support Product Managers and...
-
Principal Product Analyst
5 miesięcy temu
Kraków, Polska Tripadvisor Pełny etatAbout Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has...
-
Senior Product Analyst
22 godzin temu
Kraków, Lesser Poland WP Engine Pełny etatSenior Staff Product AnalystWe're seeking a highly analytical problem solver to join our team at WP Engine. As a Senior Staff Product Analyst, you'll play a crucial role in shaping our product roadmap by collaborating with product, engineering, and design stakeholders to propose and conduct in-depth quantitative analysis of key user behaviors, operational...
-
Product Support Analyst I
2 tygodni temu
Kraków, Polska Sabre Pełny etatSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...
-
Product Support Analyst I
2 tygodni temu
Kraków, Polska Sabre Pełny etatSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...
-
Product Support Analyst I
2 tygodni temu
Kraków, Polska Sabre Pełny etatSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...
-
Product Development Specialist
22 godzin temu
Kraków, Lesser Poland First Advantage Pełny etatAbout First AdvantageAt First Advantage, we're committed to empowering our clients to make informed hiring decisions. As a leading provider of background screening solutions, we're dedicated to delivering innovative products and services that meet the unique needs of our clients.Job SummaryWe're seeking a Junior Product Owner to join our team in Poland. As a...
-
Sr. Staff Product Analyst
2 miesięcy temu
Kraków, Polska WP Engine Pełny etatWe engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. The Product Analyst plays a crucial role in the organisation by collecting, analysing, and interpreting product and user behaviour data to provide actionable insights that drive informed decision-making. This position involves working...
-
Business Analyst
2 miesięcy temu
Kraków, Polska Chabre IT Services Sp. z.o.o Pełny etatWorking as a Business Analyst, you will:Facilitating meetings with stakeholders to understand their needsIdentification, specification and analysis of business and system requirementsPO support in managing the product backlogActive participation in development team meetings. Support for Business representatives in presenting their needsCooperation with other...
