Product Support Analyst I
24 godzin temu
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
As a Product Support Analyst at Sabre, you will be at the center of the travel industry, shaping the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem. You will assist travel agencies with the analysis, recreation, and resolution of simple to high complexity problems, follow up on incoming cases, and provide technical support through different communication channels using advanced software and diagnostic tools.
Our team is responsible for providing technical support to customers hosted in the Sabre reservations system, using our broad portfolio of solutions. We act as a liaison between different internal teams, ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. We provide our customers with awesome customer service and play a key part in building long-lasting relationships with them.
Key responsibilities include:
- Providing professional fluency in written and spoken English, French, and other languages
- Analyzing and identifying key problems and making decisions to solve issues
- Providing customer support using available contact channels: phone, email, chat
- Extending knowledge in the area of new technologies, including GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge
- Working in a hybrid mode (3 days per week from the office) after the training period
We offer a range of benefits, including paid time off, year-end break, floating holidays, paid parental leave, paid volunteer time, and more. We also provide opportunities for career development, including English and Polish lessons, professional development, certification and tuition reimbursement, and access to Udemy learning platform.
Join us at Sabre and be part of a team that is shaping the future of the travel industry.
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