Head of IAM Operations

1 miesiąc temu

Warsaw, Polska emagine Consulting Pełny etat

Industry:  Pharmaceutical

Work model:  mostly remote with occasional visits to offices in Warsaw and Denmark (14 days of traveling abroad for such meetings and workshops in total)

Onboarding : on site in Denmark (approx. 1 week)

Project length:  12 months (+ extensions)

Project language:  English

Assignment type:  B2B 

Start date: ASAP

Role : As Head of IAM Operations you will be responsible for the IAM Ops. team overseeing the daily operations of the IAM systems and services, ensuring that they are running smoothly and securely. The IAM operations team, which consists of engineers, Operations Specialists, and specialists who monitor, troubleshoot, and resolve any issues related to IAM incl. AD, PKI, DNS, DHCP and Entra ID. The Operations team will collaborate closely with the Identity Access Management and Security Access management Product team working on architecture and DevOps. You will be building up the operations team as a part of and insourcing exercise from an external vendor, hence you will have a lot of impact and autonomy when it comes to shaping the team, processes and ensuring operational excellence. The team will consist of both internals and externals spanning across time zones globally. .

ROLE DESCRIPTION:

Daily management of the IAM Ops team incl. on-call duty planning, monitoring and resource allocation

Ensuring fast resolution of major and critical incidents, with root cause analysis and mitigating actions taken to prevent reoccurrence.

Planning and executing the IAM operations development, roadmap, and budget together with the Identity Access Management and Security Access management Product Owner.

Work with ServiceNow data to monitor and improve performance metrics.

Ensuring compliance with IAM policies, standards, and best practices.

Leading the IAM operations team, including hiring, training, mentoring, and performance evaluation with support from the People leader of Identity Access Management and Security Access Management

Coordinating with other teams and stakeholders, such as Network Operations, security and auditors to ensure Operational Excellence

Identifying and implementing other IAM operations tools, processes, and automation to enhance efficiency and effectiveness.

REQUIREMENTS:

At least 7 years of experience in IAM operations, or a similar role, in a large and complex organization .

At least 5 years of management and leadership experience preferably including managing on-call team.

Strong knowledge of IAM concepts, principles, and technologies, such as identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, privileged access management, etc.

Proficient in IAM operations tools, such as IAM platforms, directories, databases, monitoring systems, ticketing systems, etc.

Proficient in spoken and written English

Certifications in ITIL and IAM such as CIAM, CISM, CISSP, etc., are preferred.

WE OFFER:

Long-term cooperation.

Transparently built relations based on trust and fair play.

Flexible working hours.

Co-financed benefits: Medicover card, Multisport card.

Challenging international projects in Scandinavian business culture.

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