Customer Service Senior Analyst with German

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

Customer Service Senior Analyst with German (m/f/x)

Customer Service Senior Analyst with German (m/f/x)

Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01148758

Job Description:

The Impact You'll Make in this Role

As a Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

  • Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs

  • Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary

  • Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities

  • Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements

  • Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims

  • Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements :

  • Bachelor's degree or higher from an accredited institution

  • Equivalent professional experience

  • Strong skills of SAP (ERP system), Salesforce (CRM system)

  • Fluency in English and German

Additional qualifications that could help you succeed even further in this role include:

  • Ability to work in culture of compliance

  • Proactive approach to job responsibilities

  • Logical and organized approach to tasks

  • Ability to prioritize workload

  • Ability to problem solve

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a respectful, inclusive, and friendly environment with open door policy

  • Professional training and onboarding package

  • Supporting your professional development, possibility to gain certifications/co-founding studies

  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

  • Internal integration events

  • Holiday Bonus

Job specifics:

  • Location: Wrocław

  • Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office

  • Working pattern: Full time

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

#J-18808-Ljbffr

  • Customer Service Senior Analyst with German

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Customer Service Senior Analyst with German (m/f/x), WrocławClient:3MLocation:Job Category:OtherEU work permit required:YesJob Reference:644a3cf16e42Job Views:6Posted:05.04.2025Expiry Date:20.05.2025Job Description:The Impact You'll Make in this RoleAs a Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the opportunity to tap...

  • Customer Service Analyst with French/German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    If you feel comfortable speaking English & French or German and would like to join a global production brand in Wrocław - APPLYCustomer Service Analyst with French/GermanNr ref.: 534/1/2025/AS/259454/jobs.pl Wrocław (dolnośląskie)What we offer- Great challenges in the transition process in the EMEA region- Opportunities to work with Excel, SAP,...

  • Customer Service Analyst with French/German

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Customer Service Analyst with French/German, WrocławJob Description:If you feel comfortable speaking English & French or German and would like to join a global production brand in Wrocław - APPLYWhat we offer:Great challenges in the transition process in the EMEA regionOpportunities to work with Excel, SAP, Salesforce, and moreThe smooth recruitment...

  • Customer Service Senior Analyst with French

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

    Customer Service Senior Analyst with French (m/f/*)Customer Service Senior Analyst with French (m/f/*)Candidatar-se remote type Hybrid locations PL, WROCLAW time type Full time posted on Publicado ontem job requisition id R01147341The Impact You'll Make in this RoleAs a CO Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the...

  • Senior Customer Service Representative with German

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Kyndryl Pełny etat

    Senior Customer Service Representative with GermanSenior Customer Service Representative with GermanApply remote type Fully Remote locations Wroclaw, Lower Silesian, Poland Gdansk, Pomeranian, Poland Katowice, Silesian, Poland Warszawa, Masovian, Poland Krakow, Lesser Poland, Poland time type Full time posted on Posted 30+ Days Ago job requisition id...

  • Senior Customer Service Representative with English and German

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    Senior Customer Service Representative with English and GermanIf you feel comfortable speaking English and German, have proven experience in Customer Service/Order Management, and would like to join a global brand in Wrocław - APPLYWhat we offerGreat challenges with clients from Poland and the DACH regionHybrid working model (minimum 2 visits in the office...

  • Customer Service Specialist with Language Skills

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Company OverviewTN Poland is a leading global production brand, committed to excellence in customer service. We are seeking an experienced Customer Service Analyst with proficiency in French or German to join our team in Wrocław.

  • Senior Customer Service Representative with German

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Social network you want to login/join with:Senior Customer Service Representative with German, WrocławClient:Location:Job Category:Other-EU work permit required:YesJob Reference:5532a843ca90Job Views:4Posted:02.04.2025Expiry Date:17.05.2025Job Description:Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems...

  • German Language Customer Service Expert

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Kyndryl Pełny etat

    About UsKyndryl is a technology leader that empowers organizations to achieve their goals through innovative solutions and exceptional service. Our team is dedicated to helping businesses succeed by providing top-notch technical support and customer service.The RoleWe are looking for a Senior Customer Service Representative with German language proficiency...

  • Customer Service Senior Analyst with French

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Customer Service Senior Analyst with French (m/f/x), WrocławClient:3MLocation:WrocławJob Category:OtherEU work permit required:YesJob Reference:9af27e330700Job Views:3Posted:15.03.2025Expiry Date:29.04.2025Job Description:The Impact You'll Make in this RoleAs a Senior Analyst - Customer Service (m/f/*) for the EMEA TEBG market, you will have the...

  • Customer Service Expert with French/German

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    Company OverviewRandstad Polska Sp. z o.o. is a leading provider of HR services in Poland, dedicated to helping individuals and businesses succeed. Our global production brand offers exciting opportunities for growth and development.Job DescriptionWe are seeking an experienced Customer Service Expert with French/German language skills to join our team. As a...

  • Service Desk Analyst with European Language Skills

    5 dni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    Job Title: Service Desk Analyst with European Language SkillsRandstad Polska Sp. z o.o. seeks an experienced Service Desk Analyst with strong language skills in French or German to join our global production brand. As a vital member of our customer support team, you will resolve client inquiries efficiently and provide exceptional service.ResponsibilitiesThe...

  • Customer Service Representative with German

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etat

    3M Customer Service Representative with German (f/m/*) in WROCLAW, PolandJob Description:As a Customer Service Representative with German, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.The Impact You'll Make in this Role:Managing customer relationships as the...

  • Customer Service Representative with German

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Social network you want to login/join with:Customer Service Representative with German (f/m/*), WrocławClient:3MLocation:WrocławJob Category:OtherEU work permit required:YesJob Reference:d5d48c03777aJob Views:3Posted:26.03.2025Expiry Date:10.05.2025Job Description:The Impact You'll Make in this RoleAs a Customer Service Representative with German, you will...

  • Senior Customer Service Expert

    6 dni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    As a Senior Customer Service Expert, you will be responsible for proactively managing customer relationships and being the single point of contact for all queries and issues encountered.You will also maintain relationships with Premium Accounts by understanding, anticipating, and identifying their service needs.Key Responsibilities:Proactively handle...

  • Customer Service Analyst with English

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Randstad Polska Sp. z o.o. Pełny etat

    If you feel comfortable speaking English in a customer-facing role, have proven experience in the corporate environment, and would like to join a global brand in Wrocław - APPLYCustomer Service Analyst with EnglishNr ref.: 430/1/2025/PK/259329/jobs.pl Wrocław (dolnośląskie)What we offer- Great challenges with the B2B clients from the EMEA region...

  • Junior Customer Service Specialist with German

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Social network you want to login/join with:Junior Customer Service Specialist with German (fully remote possible), WrocławClient:LimangoLocation:WrocławJob Category:OtherEU work permit required:YesJob Reference:50e770d453feJob Views:6Posted:16.03.2025Job Description:Junior Customer Service Specialist with German (fully remote possible)As limango, we have...

  • Customer Service Representative with German

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Kyndryl Pełny etat

    Customer Service Representative with GermanCustomer Service Representative with GermanApply remote type Fully Remote locations Wroclaw, Lower Silesian, Poland; Gdansk, Pomeranian, Poland; Katowice, Silesian, Poland; Warszawa, Masovian, Poland; Krakow, Lesser Poland, Poland time type Full time posted on Posted 30+ Days Ago job requisition id R-32542Who We...

  • German and English Customer Service Representative

    2 dni temu

    Wrocław, Województwo dolnośląskie, Polska Infor Pełny etat

    About InforInfor is a global leader in business cloud software products for companies in industry-specific markets. Our ERP system is designed to help organizations like yours overcome market disruptions and achieve business-wide digital transformation. As a Product Support Analyst, you will be at the forefront of delivering exceptional customer service and...

  • Customer Service Representative German Hybrid Wroclaw

    1 tydzień temu

    Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future.We are inviting applications for the role of Customer Support Specialist – Senior Process Associate- German-Hybrid Wroclaw.This position provides administrative support to the field service and depot-based teams including interaction with customers in...