Customer Service Senior Analyst with French

6 dni temu


Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

Customer Service Senior Analyst with French (m/f/*)

Customer Service Senior Analyst with French (m/f/*)

Candidatar-se remote type Hybrid locations PL, WROCLAW time type Full time posted on Publicado ontem job requisition id R01147341

The Impact You'll Make in this Role

As a CO Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

  • Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs.

  • Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.

  • Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.

  • Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements.

  • Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims.

  • Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills and Expertise

  • Bachelor's degree or higher from an accredited institution.

  • Equivalent professional experience (minimum 4 years).

  • Strong skills of SAP (ERP system), Salesforce (CRM system).

  • Fluency in English and French.

Additional qualifications that could help you succeed even further in this role include:

  • Ability to work in culture of compliance.

  • Proactive approach to job responsibilities.

  • Logical and organized approach to tasks.

  • Ability to prioritize workload.

  • Ability to problem solving.

Job specifics:

  • Location: Wrocław.

  • Work Your Way: Hybrid mode – minimum 2 days per week/ 8 days per month in office.

  • Working pattern: Full time.

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you

#J-18808-Ljbffr

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