IT Workspace Support Engineer

7 dni temu

Gdańsk, Pomerania, Polska Damen Pełny etat

We offer you an Ocean of Possibilities. Join our family.

About Damen Engineering Gdansk

Damen Engineering Gdansk is a competence center for engineering-to-order offshore and specialized vessels, with a strong drive for optimizing ship performance. Being part of the "Damen family" with years of experience gives us the chance to participate in challenging projects and innovative technical solutions. We are fortunate to have more than 150 passionate and enthusiastic employees. Our team consists of Naval Architects, Mechanical and Electrical Engineers, supported by a strong team of Project Managers and Supply Chain Specialists.

We are involved in the engineering process from the moment an idea is generated by the client to the vessel delivery. We transform the initial design into a complete and practicable engineering package. Our experienced engineering department also provides support during the production phase of each ship. Close collaboration with the client throughout the process allows us to respond quickly to any changes and ensure we deliver tailor-made solutions.

Role Overview

The IT Workspace Support Engineer is responsible for ensuring a seamless IT experience for employees by providing technical support, maintaining IT infrastructure, and administering key workspace technologies. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring IT systems run efficiently to support business operations.

Key Accountabilities

  • Provide hands-on technical support to end-users for hardware, software, and network-related issues.
  • Maintain and administer IT workspace infrastructure, including desktops, laptops, printers, and collaboration tools.
  • Ensure timely resolution of IT service requests and incidents in alignment with SLAs.
  • Support and configure Microsoft 365, Active Directory, and other business applications.
  • Implement and enforce IT security policies, including device management and endpoint protection.
  • Assist in IT asset management, tracking inventory of hardware and software licenses.
  • Collaborate with IT teams to deploy system updates, patches, and new technologies.
  • Provide training and documentation to end-users for self-service troubleshooting.
Provided User Support
  • Diagnose and resolve hardware, software, and network issues for onsite and remote users.
  • Support user access to corporate applications and troubleshoot login/authentication issues.
  • Configure and deploy IT equipment, ensuring proper setup and compliance with company policies.
  • Assist employees with collaboration tools (Microsoft Teams, VPN, etc.).
  • Escalate complex technical issues to appropriate IT teams when necessary.
Maintenance and Administration Tasks
  • Monitor IT systems to identify and resolve performance issues proactively.
  • Maintain and administer Active Directory, including user accounts, permissions, and group policies.
  • Support email and communication systems, ensuring smooth operation and security.
  • Perform routine system updates, patches, and backup procedures.
  • Maintain documentation for IT procedures, troubleshooting guides, and asset inventories.
Essential Skills
  • Strong knowledge of Windows operating systems.
  • Experience with Microsoft 365, Active Directory, and IT support ticketing systems.
  • Knowledge of network troubleshooting (Wi-Fi, VPN, LAN, TCP/IP).
  • Familiarity with endpoint management tools (Intune, SCCM etc.).
  • Understanding of IT security best practices and endpoint protection.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills (local language and English).
Preferred Experience
  • 2+ years in IT support, service desk, or desktop support roles.
  • Experience with ITIL frameworks and service management best practices.
  • Familiarity with scripting (PowerShell, Bash) and AI technology for automation.
  • Exposure to cloud platforms such as Microsoft Azure.
What Damen Offers

At Damen, we realize that supporting and managing many talented individuals is essential. We understand that the key to success is finding the right person for the right job. That's why we continually invest in your development. Damen offers you:
  • Employment in a leading company in the shipbuilding industry in a dynamic international work environment focusing on technology and innovation.
  • A friendly and open team of colleagues.
  • Work in a modern office in the Alchemia complex in Gdansk.
  • Benefits including life insurance, private medical care package, cafeteria benefits platform, and sports card.
  • Holiday leave bonus.
  • Fun and integrating initiatives in and outside the office.
  • Language lessons during working hours.
  • Continuous focus on professional and personal development through training programs.
Recruiter:

Katarzyna Masewicz

Email:

katarzyna.masewicz@damen.com

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.
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