IT Support Expert for Global Customers

2 tygodni temu


Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat
About the Role

The successful candidate will be responsible for providing first- and second-level technical support to customers via various communication channels.

  • Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Escalation: Escalate complex issues to higher-level support teams as needed, ensuring seamless resolution for customers.
  • Documentation: Maintain accurate records of issues and resolutions using our IT Service Management tool.

Additionally, the role requires effective communication, problem-solving skills, and the ability to work independently while managing multiple priorities.



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