Customer Engagement Expert

1 tydzień temu


Gdańsk, Pomerania, Polska Wipro Pełny etat

We are looking for a talented Customer Engagement Expert to join our team in Poland. In this role, you will be responsible for providing technical support to clients and maintaining a high level of customer satisfaction.

The ideal candidate will have experience in IT support in a global organization and proficiency in Polish and one additional language. Strong interpersonal skills and knowledge of customer services are also essential.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Identify and prioritize incidents and create tickets in ITSM tool
  • Reassign tickets to other line of support if unresolved and route and chase tickets if necessary

Requirements:

  • Experience in IT support in a global organization
  • Polish + 1 additional Language (Portuguese, French, German, Italian, Dutch)
  • 1+ experience in Service Desk or similar role
  • Knowledge of customer services and managing phone calls/chats with customers


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