Help Desk Expert for IT Infrastructure

6 dni temu

Gdańsk, Pomerania, Polska Polpharma Biologics group Pełny etat
Job Overview

We are seeking a highly skilled and motivated Help Desk Expert to join our team at Polpharma Biologics, a leading biopharmaceutical company with state-of-the-art facilities across Europe.

The successful candidate will be responsible for providing timely and effective support for all IT-related issues, ensuring seamless operations of our IT infrastructure.

About the Role
  • This role is focused on resolving current issues with IT equipment, software, and infrastructure.
Key Responsibilities:Problem Resolution
  • Receiving and logging user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
  • Independently diagnosing and resolving most user problems, IT equipment faults or directing to the appropriate service/support group;
  • Installing and configuring hardware, software, and peripherals;
  • Assisting users with current issues (e.g. file recovery, granting access, starting systems);
Documentation and Management
  • Creating documentation of IT systems used in the organization;
  • Managing user accounts, groups and computers in AD/AAD;
  • Participating in IT projects as a team member;
Requirements:
  • Over 3 years of experience in a similar position;
  • At least secondary education, although IT or technical education is welcome;
  • Good knowledge of English, spoken and written, at least at B2 level;
  • Practical knowledge of Microsoft client/server environment;
  • Working knowledge of ITI methodology;
  • Knowledge of Microsoft Office 365 office software;
  • Ability to operate audio and video devices in meeting rooms;
  • Perseverance in solving problems and independence;
  • Ease of communicating with users, patience, and empathy in contacts with other people;
  • Ability to cope with stress and work under time pressure.
What We Offer:
  • Additional private medical care;
  • Group life insurance;
  • Possibility to participate in an additional Employee Pension Plan (PPE);
  • Meal subsidy;
  • Sports card subsidy;
  • One additional day of leave (Polpharma Day);
  • Access to the online shopping platform;
  • Personal accident insurance for children of all Polpharma Biologics employees.

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