Help Desk Professional with Technical Expertise

1 tydzień temu


Gdańsk, Pomerania, Polska WIPRO IT SERVICES POLAND Sp. z o.o. Pełny etat

We are seeking a skilled Help Desk Professional to join our team at WIPRO IT SERVICES POLAND Sp. z o.o. In this role, you will be responsible for providing first- and second-level technical support to our customers via various communication channels.

Key Responsibilities
  • Diagnose and resolve hardware, software, and network issues using strong troubleshooting skills in Windows, macOS, and Linux environments
  • Escalate complex issues to higher-level support teams as needed
  • Log, track, and manage tickets in the IT Service Management (ITSM) tool
  • Ensure SLAs and response times are met for incident resolution and service requests
Requirements
  • 6 months to 2 years of experience in a service desk or technical support role
  • Strong knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
  • Experience with Active Directory, Office 365, and remote desktop tools
  • Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
Benefits
  • Competitive salary and benefits package
  • Opportunity to work with a global leader in IT services
  • Flexible working hours and remote work options

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