Help Desk Professional with Technical Expertise
1 tydzień temu
We are seeking a skilled Help Desk Professional to join our team at WIPRO IT SERVICES POLAND Sp. z o.o. In this role, you will be responsible for providing first- and second-level technical support to our customers via various communication channels.
Key Responsibilities- Diagnose and resolve hardware, software, and network issues using strong troubleshooting skills in Windows, macOS, and Linux environments
- Escalate complex issues to higher-level support teams as needed
- Log, track, and manage tickets in the IT Service Management (ITSM) tool
- Ensure SLAs and response times are met for incident resolution and service requests
- 6 months to 2 years of experience in a service desk or technical support role
- Strong knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Active Directory, Office 365, and remote desktop tools
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Competitive salary and benefits package
- Opportunity to work with a global leader in IT services
- Flexible working hours and remote work options
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