Assistant Manager- Team Leader- Collections
1 tydzień temu
Why you'll love working at Xceedance:
• The people - we're a diverse group of fun-loving people with a range of talents, yet we are all focused on one goal - delivering the best possible service to our clients.
• Our position in the insurance industry - Xceedance supports insurers, reinsurers and brokers worldwide. We make it possible for our clients to drive operations, implement technology and improve their performance. And what's best about this is that we are at the cutting-edge of the industry, playing a leading role in helping our clients develop.
• Your development - we don't just talk about your development, we have a rigorous set of policies in place to drive your development month after month. Regular training, mentoring, networking. Plus your own development budget.
Your impact:
Leading the Team:Organizing the work of the team, delegating tasks and overseeing progress. Ensuring effective communication within the team.
Team Development:Supporting the development of team members' skills, providing training and mentoring. Strive to increase the team's competence in the area of debt collection.
Planning and Monitoring:Develop collection strategies and action plans. Monitoring progress, identifying areas for improvement and adjusting strategies.
Reporting:Prepare reports on collection performance, team effectiveness and other key performance indicators.
Compliance:Ensure that all team activities comply with the organization's laws and policies, especially in the context of debt collection.
Cooperation with Other Departments:Working closely with other departments in the organization, such as the finance department or the customer management area.
Role responsibilities:- The individual will be responsible for managing agreed process end-to-end including client facing interactions.
- Responsible for mentoring current members, providing them with the necessary guidance they need in order to deliver results.
- Guide, coach and support the development of staff including regular 1-2-1s.
- Responsible for management administration for the team (e.g. annual leave management, compliance etc.).
- Work with the manager and group projects area on any allocated projects.
- Is an analytical thinker with numeracy (good excel skills) and problem-solving skills.
- Seeks opportunities to improve processes, leverage technology and other resources to automate/create efficiencies.
- Understands client's perspective and their challenges and is able to find win-win solutions.
- Has excellent communication skills.
- Takes decisions keeping in mind organization's long-term relationship rather than short-term gains.
- Takes ownership of organizational changes, implement strategies, and build tactical plans to drive the change process.
- Creates growth opportunities for people to learn, planning for succession, and developing the leadership pipeline.
- Communicates fluently in English.
- LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
- Flexible work hours (we start between 7:00 and 10:30 am).
- 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
- Additional days off - to celebrate your birthday, moreover, if you want to have covid vaccine or do a volunteering work, feel free to do so with some extra days off.
- Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
- Lively and modern office in the City Centre with parking space for employees.
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