Customer Migration Analyst

2 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

We have an exciting opportunity for you to join our team as a Customer Migration Analyst.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Join us and let's write our next chapter together.

What you will be doing:

  • Customer segmentation to accelerate the migration of customers from TNT to FedEx – identifying eligible customers based on business value in the context of Integration activities
  • Ad-hoc and regular analysis, dashboard creation & maintenance and wider customer analysis
  • Assisting the execution of customer migrations through data and analytical skillset, advising on data-driven conclusions
  • Communicating with a wide range of stakeholders regarding project requirements, interpretation of data, and the development of recommendations based on findings
  • Collaboration with stakeholders across functions and countries
  • Working in a team of analysts, regularly aligning on project requirements & process changes
  • Development & maintenance of core datasets used by the Analytics team across the project
  • Identification and resolution of data issues
  • Working with a wide range of data-sources – including liaising with SMEs to identify new data sources
  • Evaluation of project performance, utilizing transactional data sources & survey results
  • Visualization of analysis & evaluation results, including ad hoc reports and automated dashboards

What do you bring with you:

  • Comfortable working in a dynamic and fast-paced environment
  • Strong problem-solving skills – ability to locate the sources & create the processes required to answer questions and resolve issues
  • Comfortable presenting analysis & results to varying audiences
  • Knowledge of data structures and the ability to enhance the data to be integrated across the business
  • Working in a team with other analysts – aligning on data sources with continual improvement of the data infrastructure
  • Strong understanding of data validation, analysis, problem solving and error checking techniques
  • Software:
  • Strong knowledge of SQL, ideally with SAS Enterprise Guide experience
  • Excel expert
  • Visualisation techniques & tools, ideally Spotfire & Power BI

What do we offer:


• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

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