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Customer Success Analyst
3 tygodni temu
We are seeking a Customer Success Analyst to join our team. In this role, you will be responsible for analyzing customer data, identifying trends, and developing recommendations to improve customer success.
Key Responsibilities:- Analyzing customer data to identify trends and areas for improvement.
- Developing recommendations to improve customer success and retention.
- Collaborating with stakeholders to implement process improvements and recommend changes to our order-to-cash software and digital payments solutions.
- Main point of contact for application support teams regarding customer success and retention.
- Supporting feasibility analysis for presales and sales opportunities.
To succeed in this role, you will need 3+ years of experience in a business analyst or related role, along with expertise in data analysis, interpretation, and presentation.
You should also have experience interacting and communicating effectively with both technical and non-technical personnel, as well as outstanding problem-solving, analytical, and decision-making skills.
- Bachelor's Degree, preferably with a technology or business emphasis, or equivalent education/experience.
- Possess strong analytical and problem-solving skills, with excellent written and verbal communication skills.
We pride ourselves on our customer-centric culture, which prioritizes understanding and meeting the evolving needs of our customers. Our team is dedicated to delivering exceptional customer experiences through our order-to-cash software and digital payments solutions.
What We Offer- A culture that values collaboration, innovation, and continuous improvement.
- A comprehensive compensation package that includes a competitive salary, bonuses, and benefits.
- Opportunities for career growth and advancement through training programs and mentorship initiatives.
- A recognition program that rewards hard work and achievements.
