Customer Success Expert
4 dni temu
We're seeking an experienced Customer Success Expert to join our team. As a crucial member of our team, you'll be responsible for ensuring a seamless product experience for our clients.
About the Role
The ideal candidate will have a background in sales or customer support and be fluent in English. You'll work closely with our marketing, product, and customer success teams to deliver a cohesive client experience.
About Our Products
We've reached over 2M+ signups and are constantly growing. Our products are designed to provide the best experience for our customers.
Your Responsibilities
- Conduct live demos and onboarding sessions for prospective and existing clients
- Manage inbound sales and proactively identify upsell opportunities for existing clients
- Act as a trusted Account Manager, helping clients maximize product value, explore new features, and optimize their usage
- Build and maintain strong client relationships built on trust, transparency, and respect
- Keep CRM data accurate and up-to-date while maintaining a structured and efficient sales pipeline
- Improve processes and documentation, including onboarding materials, case studies, guides, and knowledge base updates
- Work closely with different teams—including marketing, product, and customer success—to deliver a seamless and cohesive client experience
- Monitor and evaluate your calls and sales performance, suggesting effective sales strategies
Requirements
- English (C1)
- Sales or customer support experience
- CRM system proficiency
- Looker Studio, Power BI tool expertise
Benefits
- Flat structure
- International projects
- Training budget
- Private healthcare
- Home office
- Free coffee
- Canteen
- Bike parking
- Free snacks
- Free beverages
- Free parking
- Modern office
- No dress code
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