Customer Success Specialist Customer Care · Kraków ·

2 dni temu


Kraków, Lesser Poland Edrone Pełny etat

Do you want to play a key role in ensuring our customers' success?
We are currently looking for a passionate individual to join our Customer Care team as a Success Specialist.

Sounds interesting? Keep reading

What we offer:

  • Joining a fantastic team full of passionate professionals dedicated to building strong customer relationships, along with tools that support your growth in this field.
  • Professional training to prepare you for the role.
  • Working with small and medium-sized eCommerce businesses from Poland.
  • High decision-making autonomy and a real impact on shaping the company you work in – your opinion matters to us
  • A modern office in Kraków (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.
  • Salary: 5000–6000 PLN gross under an employment contract.
  • Benefits including a Multisport card, private medical care (LuxMed), free English lessons, personal coaching through Mindgram (with access to free psychotherapy sessions), and even a private gym in our office to help you boost your endorphins after work
What your typical day will look like:
  • Establishing and building long-term relationships with clients, providing support at various stages of their collaboration with edrone.
  • Communicating with clients through multiple channels (phone, video meetings, and email).
  • Enhancing customer satisfaction through professional consulting, training, and inspiration.
  • Analyzing customer needs and challenges while co-creating and implementing customer retention strategies.
  • Collecting customer feedback and passing it on to the appropriate teams/departments.
  • Preparing engaging materials in collaboration with the Customer Care team.
  • Conducting training sessions and webinars.
  • Upselling products and services.
This role is perfect for you if:
  • You have experience in customer service and enjoy working with clients—building relationships comes naturally to you.
  • You're not afraid of new challenges, and your energy and proactive approach help you tackle any task with confidence
  • We operate in a fast-paced environment, so if you thrive under pressure while staying calm and effective, we'll get along perfectly
  • You can work independently and aren't afraid to take responsibility for your actions—ownership is key to success for us.
  • Continuous learning and skill improvement are part of your everyday life—we want you to grow with us
  • You have basic knowledge of marketing or a strong interest in eCommerce, and staying up to date with trends and innovations feels natural to you.
We also appreciate if you:
  • Have previous experience in e-commerce or marketing—but if not, no worries
  • Have prior experience working with B2B clients.
  • Have experience in customer success management and account management.
  • Have experience in conducting training sessions and webinars.
Jak wygląda proces rekrutacyjny:
  1. A short online interview with our Recruiter - Milena Micor, where we'd love to get to know you better
  2. An in-office interview with Customer Success Team Lead - Patrycja Haber and another Customer Care Team Leader.
  3. Final decision and welcome on board
Regardless of the decision at each stage, you will always receive feedback on your application.

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