Director of Product Design

6 dni temu

Kraków, Lesser Poland Zendesk Pełny etat

Director of Product Design page is loaded

Director of Product Design

Apply locations Krakow, Poland time type Full time posted on Posted 6 Days Ago job requisition id R30213

Job Description

As the Director of Product Design at Zendesk, you will lead and shape the design culture, driving impactful design strategies that align with business objectives and enhance our customer experiences. This is an exceptional opportunity for a proven design leader to influence product development and foster a culture of innovation and inclusivity.

Key Responsibilities
  • Strategic Leadership:
    • Develop and execute design strategies aligned with Zendesk's business goals and market demands.
    • Identify opportunities for differentiation and competitive advantage through design.
    • Collaborate with executive leadership to champion design thinking and influence strategic decision-making.
  • Impact & Innovation:
    • Drive design impact across the organization by embedding customer-centric and innovative practices.
    • Evaluate design effectiveness through metrics and feedback, continuously enhancing impact and fostering innovation.
  • Communication & Collaboration:
    • Articulate vision, goals, and strategies effectively to teams and senior stakeholders.
    • Foster collaboration across departments to facilitate productive partnerships and alignment.
    • Promote and model inclusive communication practices, embedding DEI principles into all interactions.
  • Team Leadership & Development:
    • Inspire and lead design teams, nurturing a culture of continuous learning and customer focus.
    • Serve as a mentor and advisor, supporting managers and senior staff in their leadership roles.
    • Drive initiatives to create a more equitable and inclusive work environment.
  • Operational Excellence:
    • Collaborate with other Directors to establish strategic plans and objectives for short to mid-term (1-3 years).
    • Ensure effective achievement of operational objectives through leadership and decision-making.
What You'll Bring
  • Demonstrated ability to lead design strategies with significant business impact.
  • Exceptional communication and collaboration skills with senior stakeholders.
  • Advanced strategic thinking capabilities to align design initiatives with broader business goals.
  • Proven track record of building and leading high-performing design teams.
  • Strong business acumen and a customer-centric mindset.
  • A commitment to fostering diversity, equity, and inclusion in the workplace.

The Poland annualized base salary range for this position is zł437,000.00-zł655,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Recruitment Scam Alerts

We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ zendesk.com " email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

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