Service& Spare Parts Coordination Specialist
6 dni temu
Company Overview:
The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa's headquarters and parent company are in Mortsel, Belgium. The Group's operational activities are divided into three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT. All divisions have strong market positions and well-defined strategies. Agfa's largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China, and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.
Position Overview:
Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team, you will be responsible for administrative processes and master data. In this role, you will also receive, record, and process customer orders, enquiries, and complaints for printing equipment. A Service & Spare parts coordination specialist interacts with the service, sales, logistics, finance team, our clients, and the third-party vendors. You'll be challenged to manage the administrative support for the customer operation business from beginning to end.
Location: Warsaw, Poland
What You'll Do:
- Receive, record, process and follow up customer orders or service requests
- Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
- Follow up on supply issues; align internally and keep customers informed
- Organise/request urgent transport when needed
- Ensure efficient planning of dispatch of engineers to customer sites for installation and fixing of equipment
- Work closely with local and country ESSC team and also HQ interaction
Who You Are:
- Fluency in Polish and English
- Good communication skills and the capacity to work as a true team player
- Accuracy and ability to follow up and track
- Passion for numbers and gathering data
- Comfortable in using Excel; proficiency with SAP is a plus
- The ability to work and quickly adapt in a changing business environment
- First experience in customer operations is an asset
Our Values:
- Own It (I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors)
- Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decisions for the team's benefits)
- Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress)
- Drive Value (Bold choices to maximize value creation, deliver exceptional value to customers, add value to all stakeholders, use data to generate crucial insights and outcomes)
What We Offer Now and in the Future:
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package (private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday).
- Permanent employment agreement after the trial period.
- Friendly work environment surrounded by dedicated and professional colleagues.
- Hybrid form of work (2 days at the office per week).
- No dress code.
Diversity and Inclusion:
At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
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