Customer Order Management

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

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Customer Order Management & Logistics Support Sr. Specialist - Cluster with German, KrakówClient:

Kimberly-Clark

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

25790ddb575c

Job Views:

10

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Description

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

  1. Identify gaps in current processes for multiple markets and suggest optimized ways of working to improve the team's efficiency and customer satisfaction. Work closely with other teams on implementing the solutions, leading own small continuous improvement projects.
  2. Execute the complete order planning and order process of your own CMI/VMI Customer. This involves providing dedicated order management expertise, managing orders to maximize supply and service levels, increasing NSV through proactively cross-selling (e.g., product promotions, alternative products, and new products), calculating replenishment quantities based on self-calculated forecasts and daily customer updates. Work closely with K-C Collaborative Planners and Demand Planners to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery, and fill rates.
  3. Receive orders from Customers in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, collaborating with peers within other departments, up to delivery of the order at the Customer. Liaise and provide solutions during this end-to-end process to the Customer if any changes are required.
  4. Take responsibility for Customers' logistics claims through the Dispute Case Management tool, investigating complaints, creating credit/debit notes and returns, attaching required approvals, and liaising with stakeholders when necessary.
  5. Maintain and develop relationships with Customers, providing excellent Customer Service to increase satisfaction (as measured by the Advantage Group or other surveys) and minimize complaints.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth, and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Qualifications:

  1. Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles with strong specialized job knowledge.
  2. Knowledge of all MS Office tools, especially MS Excel, and SAP & SNC skills.
  3. Fluent in English and German; proficiency in any of the following languages at CEF-B2/C1 level would be beneficial: French, Dutch, Spanish, Italian, Portuguese.
  4. Excellent time management skills, sense of urgency, able to separate urgent and important, and manage pressured situations.
  5. Ability to use own initiative and work independently with multiple deadlines/tasks.
  6. Proactive/can-do attitude with a team player approach and ability to work within the group and train new team members.

Benefits:

  1. Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program.
  2. Hybrid Work Arrangement - with a minimum of 3 days per month from the office, in accordance with our internal policy.
  3. Yearly Bonus - to reward you for your hard work and dedication throughout the year.
  4. Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates.
  5. Additional Leave - to make your birthday extra special, and to participate in voluntary incentives.
  6. Learning & Growth - we offer a wide range of soft skills training on our internal training platform.
  7. International Environment - a job at the heart of Kimberly-Clark's finance organization with exposure to diverse teams.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

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