Order Management Specialist with Italian, Kraków
3 tygodni temu
We are seeking a highly organized and communicative Order Management Specialist to join our team in Krakow. As a key point of contact for customers and internal stakeholders, you will be responsible for managing customer accounts, processing orders, and providing exceptional service.
Key Responsibilities:
- Manage customer accounts and provide timely responses to inquiries
- Review and process contracts, schedules, and orders using SAP system
- Accelerate or prioritize orders upon request from customers or sales representatives
- Handle requests for quotations and process customer returns
- Investigate credit and debit inquiries and issue credit/debit as needed
- Conduct regular reviews with account base to discuss on-time delivery, backlog, and other support issues
- Review, act on, and issue all relevant order-related reports
- Address technical inquiries from customers by utilizing intranet technical reference and providing alternative solutions using available resources
- Proactively follow up on quotations
Requirements:
- Previous experience in Customer Service
- Fluency in Italian and English
- Strong time management and prioritization skills
- Organized, independent, and proactive approach
- Problem-solving and negotiating skills
- Good team player and dedicated individual
- Service-minded and goal-oriented
What We Offer:
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Be a part of a truly awesome team in a well-located office in Krakow
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with a friendly and highly qualified team
- Hybrid model of work
- International team and non-corporate work environment
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