Order Management Specialist with Italian, Kraków

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Order Management Specialist with Italian, Krakow

We are seeking a highly organized and communicative Order Management Specialist to join our team in Krakow. As a key point of contact for customers and internal stakeholders, you will be responsible for managing customer accounts, processing orders, and providing exceptional service.

Key Responsibilities:

  • Manage customer accounts and provide timely responses to inquiries
  • Review and process contracts, schedules, and orders using SAP system
  • Accelerate or prioritize orders upon request from customers or sales representatives
  • Handle requests for quotations and process customer returns
  • Investigate credit and debit inquiries and issue credit/debit as needed
  • Conduct regular reviews with account base to discuss on-time delivery, backlog, and other support issues
  • Review, act on, and issue all relevant order-related reports
  • Address technical inquiries from customers by utilizing intranet technical reference and providing alternative solutions using available resources
  • Proactively follow up on quotations

Requirements:

  • Previous experience in Customer Service
  • Fluency in Italian and English
  • Strong time management and prioritization skills
  • Organized, independent, and proactive approach
  • Problem-solving and negotiating skills
  • Good team player and dedicated individual
  • Service-minded and goal-oriented

What We Offer:

  • Comprehensive training to ensure success in your role
  • Technical or managerial career path (everyone can develop their leadership skills)
  • Be a part of a truly awesome team in a well-located office in Krakow
  • Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
  • Life insurance
  • Private medical care
  • Great atmosphere and comfortable working conditions
  • Stable job and cooperation with a friendly and highly qualified team
  • Hybrid model of work
  • International team and non-corporate work environment

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