Customer Care Advisor with English and Italian, Kraków

4 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

Customer Care Advisor

We are seeking a highly skilled Customer Care Advisor with excellent communication skills in English and Italian to join our team. This role involves assisting customers with planning their journeys, recommending travel products and services, and providing exceptional after-sales support.

Responsibilities
  • Assist customers with planning their journeys and recommend suitable travel options
  • Provide expert advice on travel products, fares, and services, as well as offer after-sales support
  • Help customers reserve and adjust flight bookings
  • Support customers in using our website, cathaypacific.com
  • Respond to customer feedback, inquiries, and concerns via phone, email, and web channels
Requirements
  • Demonstrate high proficiency in English and Italian (B2 level or higher)
  • Maintain mature communication skills and excellent telephone etiquette
  • Show passion for delivering world-class customer service to every customer
  • Be open-minded and eager to continue developing your skills
  • Attend an onsite training program in Kraków (approximately 2-3 months) and then work in a hybrid model
Optional

Prior knowledge of airline systems and operations is advantageous but not mandatory (e.g., Amadeus)

What We Offer
  • Opportunities to explore the world with excellent travel benefits, including free annual tickets with Cathay Pacific and discounted flights for you and your family
  • A clear career progression path within one of the world's top airlines
  • In-depth training and access to the latest technology to ensure success in your role
  • An attractive package of social benefits
  • A dynamic work environment on the top floor of a building in the heart of town
  • Permanent employment opportunities

We strive to be the world's best airline, exceeding expectations in every aspect. Our team delivers exceptional service to make our customers' experiences unforgettable.



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