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Customer Service Representative with Danish and English

1 miesiąc temu


Kraków, Lesser Poland TN Poland Pełny etat
Customer Service Representative with Danish and English, Kraków

We are looking for enthusiastic and communicative individuals to join our team in Kraków.

About Our Client

GOLDMAN RECRUITMENT is a leading global business services provider renowned for its dedication to customer satisfaction and innovation.

Responsibilities:
  1. Handle and respond to business inquiries and incoming calls efficiently.
  2. Address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources.
  3. Process customer requests and ensure data accuracy by updating our database regularly.
  4. Keep detailed records of all customer interactions in our ticketing system.
  5. Support the deployment and adoption of new IT solutions within the team.
  6. Develop and propose innovative ideas aimed at enhancing customer satisfaction and experience.
  7. Collaborate with and support team members to help them build their skills and capabilities.
  8. Engage in cross-departmental projects, contributing beyond the scope of regular duties.
Requirements:
  1. Proficiency in Danish and English at a fluent level (C1) - mandatory.
  2. Enthusiastic and communicative approach.
  3. Willingness to embrace new challenges and opportunities.
  4. Strong teamwork skills with a focus on internal and external customers.