Customer Service Team Leader
1 tydzień temu
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Client:Location:Job Category:Other
EU work permit required:Yes
Job Reference:27b4c3b1b37f
Job Views:5
Posted:16.03.2025
Job Description:Join the new structures of SSC and be a part of a newly-built team. If you have experience in leading a team within SSC/BPO structures and you speak one of these languages: Dutch, German, or French - we have an offer for you.
Responsibilities:
- Leading and mentoring a team of Customer Service Specialists
- Monitoring team performance and motivating team members
- Taking care and acting a pivotal role in ensuring high-quality customer experience
- Building and maintaining good business relationships with customers (B2B) and internal department representatives
- Overseeing order processing in the SAP system
- Resolving customers' complaints and handling escalations
Requirements:
- University degree or proven track record in customer-centric work (min. 2 years in people management)
- Fluency in English and one additional language: Dutch, German, or French
- Experience in a manufacturing environment will be an asset
- Knowledge of SAP is preferable
- Ability to solve ad-hoc problems and excellent communication skills
- Customer orientation and strong analytical skills
Offer:
- Contract of employment in a stable international organization
- Acting a crucial role in building new structures
- Additional benefits: medical care, sports card, cafeteria program, life insurance
- Pre-paid lunch card
- Discount for company's products (that everyone wants to have)
- Convenient office space
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