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Supply Chain Customer Service Analyst, Kraków

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

About the Role

This position is responsible for providing administrative support to the Cluster Supply Chain team in various aspects, including customer service, order management, and logistics coordination. Key duties involve communicating with customers at different levels, coordinating tasks, and collaborating with teams to resolve issues and implement business actions.

Work Environment

The role will be based in our city-centre office in Krakow, where you'll work with experienced colleagues in an informal and engaging atmosphere. Our teams deliver vital services to PepsiCo employees worldwide, characterized by a dynamic and agile culture that values drive and ingenuity.

Key Responsibilities
  1. Order Management & Fulfillment
  2. Capture and Change Orders: Receive and record standard order details, update orders based on sales requests.
  3. Verify Pricing: Check pricing accuracy on all orders.
  4. Optimize Logistics: Optimize shipping, create filler orders for Full Truck Load (FTL) delivery.
  5. Conduct Credit Check: Confirm and update orders for delivery and unblock as needed.
  6. Proactive Communication: Notify customers about out-of-stock items.
  7. Stock Check and Confirmation: Confirm product availability and order quantities with supply planning.
  8. Schedule and Create Delivery: Finalize and update delivery details in the system; follow up on order status with logistics providers.
  9. Close Unconfirmed Orders: Cancel and close undelivered orders.
  10. Manage Returns: Coordinate return deliveries and resolve issues with customers.
  11. Communicate with customers to find efficient solutions for complex requirements.
  12. Coordinate between call centers and departments.
  13. People Responsibilities
  14. Stakeholder Relationships: Build strong relationships within the Cluster Supply Chain and Business Unit Supply Chain teams.
  15. Support Initiatives: Assist in improving Capability Center service offerings.
  16. Additional Activities
  17. Analysis and Insights: Conduct analyses and provide initial insights.
  18. Process Improvements: Continuously enhance process efficiency.
  19. Knowledge Management: Maintain and share team knowledge.
  20. Key User Role: Serve as an expert and guide for team processes.
  21. Coaching and Mentoring: Coach and mentor team members, including new hires.
Requirements
  1. Bachelor's degree in Business, Accounting, Economics, Statistics, Mathematics, or Linguistics.
  2. Proficiency in English.
  3. Prior experience in a similar role is advantageous.
  4. Excellent analytical skills and numerical abilities.
  5. Great communication and interpersonal skills.
  6. Strong Excel and Office package knowledge mandatory.
  7. Results-oriented.