CRM Business Process Manager

1 tydzień temu

Warszawa, Mazovia, Polska ECO3 Pełny etat

ECO3 is a leading global supplier of prepress systems to the printing industry. Commercial, newspaper and packaging printers rely on us for the most extensive range of integrated solutions, from printing plates and computer-to-plate systems over workflow and print management software to pressroom chemicals. Our solutions are designed to deliver higher productivity, lower costs and greener outcomes at every stage of the print process.

We are a company with a positive mindset and a 'can do' attitude, continuously striving for excellence. ECO3 is headquartered in Belgium with production centers in Germany, Brazil and China. We are commercially active worldwide through sales organizations and dealers in more than 30 countries.

You print. We care.

Currently we are looking for a CRM Business Process Manager

As CRM Business Process Manager, you are responsible for evaluating, designing, executing, measuring, monitoring and controlling CRM business processes with focus on end to end processes. To do so, you collaborate and work closely with business stakeholders (management and users) and ICS team in a worldwide scope.

Content of the function

  • You design, document & monitor processes to fulfill business needs and goals of the business.
  • You work closely with the business managers and process owners in order to identify improvement as well as achieve standardization and simplification of the business processes.
  • You detect training needs, propose and conduct training sessions in a train-the-trainer model.
  • You support the organization in Change Management.
  • You act as a "Business Analyst" in the implementation of systems projects (mostly in SalesForce) in the Blueprint, Realization, Testing, Cutover and Hypercare phases.
  • You collaborate with key stakeholders to analyze and document business requirements, including business process flows being the bridge between the business requirements and the systems solutions.
  • You work together with the IT application manager to translate the business requirements in enhancements or projects and assign priorities.

Profile of the candidate

  • You have an in-depth knowledge of the SalesForce CRM tool as key user. Knowledge of SAP SD module is a plus.
  • You have a master degree in business administration or equivalent through experience.
  • You can prove a minimum of 5 years experience in business process analysis.
  • You have experience with business processes in the domain of CRM and Sales Support processes.
  • You can prove change management skills related to the implementation of business processes.
  • You have training skills to conduct both classroom and remote training sessions.
  • You can work independently and can plan and manage your work within a "multi-tasking" environment.
  • You aim for a high level of quality.
  • You are highly motivated and eager to learn new skills.
  • You are fluent in English.

We offer

ECO3 is a company that invests in talent. Do you want to make a difference? We are a dynamic global organization with a history of innovation and a strong product portfolio, where there is room for personal input, growth and a pleasant work-life balance with Hybrid working. For this position, we offer a competitive salary supplemented with extra benefits and flexible working conditions.

Apply

If you are excited by this role, then take the first step and apply now.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Sales

Industries

Printing Services

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