Delivery Manager

5 dni temu

Warszawa, Mazovia, Polska JTI Pełny etat

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Title: Delivery Manager - Offline Touchpoints

Job ID: 99278

Country: Poland

City: Warsaw

Professional area: Information Technology

Contract type: Permanent

Professional level: Experienced

Location:

Warsaw, PL, 00000

This role is situated within the Digital Technology Department, operating under the Global Development Center within the DIGITAL and IT function at JTI. Specifically, the DIGITECH department, housed within the GDC, plays a critical role in defining the scope and elucidating the digital technology and architecture strategy aligned with the business vision.

The Delivery Manager will be under the direct supervision of the Delivery & Release Team Manager. The primary focus of this role is to empower and lead the Delivery/TPO (Technical Product Ownership) and team, overseeing the planning, agile realization, and continuous evolution of capabilities with end-to-end ownership within DIGITECH. The role is positioned to transform DIGITECH into a fully-fledged product organization.

Main areas of responsibilities:

Delivery & Technical ownership

  • Brings in-depth technical expertise in solution development
  • Understanding of the business requirements and transferring them into project deliverables
  • Assessing the technical requirements when selecting new solutions (focused on mobile apps)
  • Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices
  • Enhancing the competitiveness and viability of the mobile app landscape

Release

  • Collaborate with cross-functional teams to define release scope, objectives, and timelines.
  • Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
  • Coordinate release activities, ensuring all stakeholders are informed and aligned.
  • Stay up to date with industry trends and advancements in eCommerce platforms, Azure, and Magento.
  • Stay up to date with CI/CD industry test, test automation, DevSecOps

SLAs and KPIs

  • Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity
  • Provide accurate reports and metrics for management reporting
  • Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc
  • Proactively identify potential improvements to DES support and operations. Evaluate possible solutions and implement the required changes in collaboration with the other team members and external providers.
  • Ensure optimal operational efficiency at lowest cost through delivery of targets against the strategic objectives of the function: Security, Quality, Cost, Delivery and People

Establish methods of data collection, (align sources, record or request recording relevant data from internal or external sources)

Analyse risk, (build and update risk scenarios, estimate probability, estimate impact, define risk response strategies and measures)

Maintain risk profile (risk inventory, key resources to sustain operations, aggregate risk scenarios, define risk indicators)

Requirements:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience in Delivery Management, leading large, cross-functional teams (15+ people).
  • 5+ years of experience in an Engineering Leadership Role (e.g., Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager).
  • Strong background in delivering consumer lifecycle solutions, including age verification, consent handling, and ensuring regulatory compliance (e.g., GDPR, CCPA).
  • Proven experience with PHP-based technology stacks and their use in building scalable, high-performance consumer applications.
  • Strong experience in API integrations with third-party services that support offline channels (e.g., B2B registrations, in-store/point-of-sale integrations, call centre tools).
  • Familiar with age verification tools, consent management platforms, and integration of data privacy technologies (e.g., OneTrust, TrustArc).
  • Knowledge of DevOps practices (CI/CD pipelines, GitOps) and their application to consumer lifecycle solutions.
  • Fluent in English (written and spoken).

What we offer:

  • Competitive pay and attractive annual bonus
  • On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
  • Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
  • Lot of flexibility in terms of work arrangements (work from office or from home)
  • Private medical care (various options to choose) and life insurance
  • Employee pension and savings programs
  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
  • Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
  • Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
  • Working in a diverse and inclusive organization of over 40 different nationalities

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate.

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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