Engagement Delivery Manager

4 dni temu

Warszawa, Mazovia, Polska JTI Pełny etat

Search by keyword and location and click "create alert" to receive your job alerts by email:

Select how often (in days) to receive an alert:

Professional area: Information Technology

Contract type: Permanent

Professional level: Experienced

Location: Warsaw, MZ, PL, 00000

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

This role is situated within the Digital Technology Department, operating under the Global Development Center for the DIGITAL and IT function at JTI. Specifically, the DIGITECH department plays a critical role in defining the scope and elucidating the digital technology and architecture strategy aligned with the business vision.

The Delivery Manager will be under the direct supervision of the Delivery & Release Team Manager. The primary focus of this role is to empower and lead the Delivery/TPO (Technical Product Ownership) and team, overseeing the planning, agile realization, and continuous evolution of capabilities with end-to-end ownership within DIGITECH. The role is positioned to transform DIGITECH into a fully-fledged product organization.

The Delivery Manager serves as a strategic bridge between technical expertise and project delivery, particularly in the realm of eCommerce and mobile application development.

Provides technical leadership and guidance to cross-functional teams throughout the entire application development lifecycle.

Ensures end-to-end ownership in the planning, delivery management, and reporting on the Technical Digital Ecosystem Roadmap within DIGITECH.

Responsibilities:

Delivery & Technical ownership

  • Brings in-depth technical expertise in solution development.
  • Understanding of the business requirements and transferring them into project deliverables.
  • Assessing the technical requirements when selecting new solutions (focused on mobile apps).
  • Ensures that DIGITECH solutions align with the latest industry standards, technological trends, and best practices.
  • Enhancing the competitiveness and viability of the mobile app landscape.
  • Understanding of business requirements and ability to propose robust technical solutions.
  • Advocates the principles and values of the program and of the DIGITECH WoW.

Release:

  • Collaborate with cross-functional teams to define release scope, objectives, and timelines.
  • Develop and maintain a comprehensive release plan, including release schedules, milestones, and dependencies.
  • Coordinate release activities, ensuring all stakeholders are informed and aligned.
  • Oversee the execution of release activities, including code deployments, configuration changes, and data migrations.
  • Manage and resolve any release-related issues or conflicts, working closely with the development team and agency.
  • Implement and enforce change management processes and procedures to minimize risks and disruptions during releases.
  • Ensure proper documentation and communication of changes, including release notes and user guides.
  • Stay up to date with industry trends and advancements in eCommerce platforms, Azure, and Magento.

SLAs and KPIs:

  • Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity.
  • Provide accurate reports and metrics for management reporting.
  • Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce number of incidents etc.
  • Establish methods of data collection, (align sources, record or request recording relevant data from internal or external sources).
  • Analyze risk, (build and update risk scenarios, estimate probability, estimate impact, define risk response strategies and measures).
  • Maintain risk profile (risk inventory, key resources to sustain operations, aggregate risk scenarios, define risk indicators).

Requirements:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience in Delivery Management leading large, cross-functional teams (15+ people).
  • 5+ years of experience in an Engineering Leadership Role (Lead Engineer, Solution Architect, Team Lead, Tech Lead, Engineering Manager, or similar role).
  • Proven expertise in delivering eCommerce solutions, including experience with platforms like Magento (Adobe Commerce) or similar technologies.
  • Extensive experience designing, implementing, and scaling customer loyalty programs with technologies like Open Loyalty, Salesforce Loyalty Management, or similar platforms.
  • Hands-on experience in end-to-end loyalty program delivery, including defining reward structures, managing tier systems, and integrating with customer data platforms (CDPs).
  • Familiarity with end-to-end eCommerce workflows, such as product information management (PIM), order management systems (OMS), and customer relationship management (CRM).
  • Skilled in balancing technical and business priorities to meet eCommerce performance metrics, such as conversion rates and site speed.
  • Familiarity with software practices in both the BUILD and RUN phases of eCommerce platforms.
  • Strong knowledge of Magento (Adobe Commerce) or similar eCommerce technologies, including integrations with ERP, PIM, and CRM systems.
  • Solid understanding of PHP development stack, APIs, and middleware for eCommerce platforms.
  • Familiar with DevOps practices and tools (CI/CD pipelines, GitOps, IaC) as they apply to eCommerce environments.
  • Knowledge of modern eCommerce trends, including headless commerce, PWA (Progressive Web Apps), and composable architecture.
  • Fluent in English (written and spoken).

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

#J-18808-Ljbffr

  • Multichannel Customer Engagement Manager

    1 dzień temu

    Warszawa, Mazovia, Polska Biogen Pełny etat

    About This Role:The Multichannel Customer Engagement Manager is responsible for local consulting, planning, and execution of programs that enhance our overall digital/multichannel customer engagement strategy. He/she will focus on multiple sclerosis (MS) and other areas/franchises, working closely with country initiatives and creating new local digital...

  • Client Engagement Manager

    7 dni temu

    Warszawa, Mazovia, Polska NielsenIQ Pełny etat

    As a Client Engagement Manager at NielsenIQ, you will be responsible for serving as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. This involves collaborating closely with internal teams to deliver tailored solutions that meet the...

  • Community Engagement Manager

    4 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Community Engagement ManagerAbout the RoleThe Community Engagement Manager for the People, Systems & Services (PS&S) team at Siemens Energy plays a pivotal role in fostering strong relationships within the organization and with other HR departments, while increasing visibility on what PS&S is doing and how it contributes to overall HR goals.This position...

  • Sr. Manager, Patient Engagement

    4 tygodni temu

    Warszawa, Mazovia, Polska Allucent Pełny etat

    At Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Sr. Manager, Patient Recruitment & Retention to join our A-team (hybrid*/remote). As a Sr. Manager, Patient Recruitment &...

  • Delivery Operations Manager

    5 dni temu

    Warszawa, Mazovia, Polska N-iX Pełny etat

    N-iX is a leading Ukrainian IT company providing comprehensive software development services to international clients. As a fast-growing company, we offer a dynamic and innovative work environment.We are currently seeking an experienced Delivery Director to join our team.The ideal candidate will be responsible for driving the organization and supervision of...

  • Enterprise Client Engagement Manager

    5 dni temu

    Warszawa, Mazovia, Polska NielsenIQ Pełny etat

    Enterprise Client Engagement Manager Job Summary:We are seeking an experienced Enterprise Client Engagement Manager to join our team. As a key member of our client engagement team, you will be responsible for building and maintaining strong relationships with our enterprise clients by working closely with internal teams to align strategies and deliver...

  • Senior Delivery Manager

    5 dni temu

    Warszawa, Mazovia, Polska N-iX Pełny etat

    N-iX is a Ukrainian IT company that provides comprehensive software development services to international clients.We are currently seeking an experienced Delivery Director to lead our delivery team.The ideal candidate will have a strong background in IT, with a minimum of 8 years of experience in technical roles such as Software Development, QA, DevOps, or...

  • Delivery Manager

    5 dni temu

    Warszawa, Mazovia, Polska ASTEK Polska Pełny etat

    responsibilities : Join Astek as IT Delivery Manager for our Life Science program Astek, a major player in innovation and technological development, is strengthening its teams. We are looking for an IT Delivery Manager for our Life Science program. About ASTEK DPO Astek's Projects and Operations Department (DPO) coordinates the Group's international...

  • Markets Engagement Manager

    5 dni temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    Title: Markets Engagement Manager (Data Segmentation & Activation)Job ID: 98956Country: PolandCity: WARSAWProfessional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: WARSAW, PL, 00000The Markets Engagement Manager is the primary liaison between JTI's markets and the Data & Analytics consumer product and technical...

  • Social Media Engagement Manager

    3 dni temu

    Warszawa, Mazovia, Polska Avature Pełny etat

    About the RoleWe are looking for an experienced Social Media Engagement Manager to lead our community advocacy efforts in the Lancome division. As a critical member of our team, you will be responsible for creating and executing social media campaigns that engage our target audience, build brand love, and drive sales.You will collaborate with internal...

  • Senior Dependency Delivery Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska emagine Polska Pełny etat

    Location: Warsaw/Gdańsk/Gdynia/Łódź (hybrid work)Industry: BankingContract: B2BRate: up to 195 pln net/hMain ResponsibilitiesAs a Senior Dependency Delivery Manager, your core responsibility will be to ensure effective end-to-end orchestration of delivery across various programs, facilitating smooth migration and transformation processes.Engage with...

  • Functional Delivery Manager

    5 dni temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    Search by keyword and location and click "create alert" to receive your job alerts by email:Select how often (in days) to receive an alert:Title: Functional Delivery Manager (Data Segmentation & Activation)Job ID: 98957Country: PolandCity: WarsawProfessional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation:Warsaw,...

  • Senior Dependency Delivery Manager

    4 dni temu

    Warszawa, Mazovia, Polska emagine Polska Pełny etat

    Location: Warsaw/Gdańsk/Gdynia/Łódź (hybrid work) Industry: Banking Contract: B2B Rate: up to 195 pln net/h Main Responsibilities As a Senior Dependency Delivery Manager, your core responsibility will be to ensure effective end-to-end orchestration of delivery across various programs, facilitating smooth migration and transformation processes....

  • Global Engagement Manager

    5 dni temu

    Warszawa, Mazovia, Polska Biogen Idec Pełny etat

    **Job Summary**We are looking for a talented Global Engagement Manager to join our Global Business Services team at Biogen Poland. As a key member of our team, you will play a critical role in supporting the External Stakeholder Engagement (ESE) process, ensuring seamless execution of external stakeholder engagements and sponsorships.In this role, you will...

  • Customer Engagement Manager

    3 tygodni temu

    Warszawa, Mazovia, Polska Fenige S.A. Pełny etat

    Customer Engagement ManagerYour responsibilitiesAct as the primary contact for assigned clients; Supervise customer onboarding following internal procedures and guidelines; Daily track onboarding statuses for each assigned client; Manage the flow of information by tracking...

  • Delivery Manager

    14 godzin temu

    Warszawa, Mazovia, Polska payabl. Pełny etat

    The role is about:We are developing a comprehensive financial platform combining payments, banking and card issuing capabilities. The product department owns the product vision and has product teams to drive it forward. We aim to serve various types of businesses across the globe by empowering them with financial services through one single platform and...

  • Delivery Operations Manager

    5 dni temu

    Warszawa, Mazovia, Polska Wolt Pełny etat

    About the RoleWe are looking for a highly skilled Delivery Operations Manager to join our team at Wolt. In this role, you will be responsible for building and maintaining efficient, profitable, and scalable delivery operations within the market.You will have full ownership of the delivery operations, reporting directly to the Wolt Market General Manager....

  • Delivery Manager

    14 godzin temu

    Warszawa, Mazovia, Polska payabl. Pełny etat

    The role is about:We are developing a comprehensive financial platform combining payments, banking and card issuing capabilities. The product department is owning the product vision and have product teams to drive it forward. We aim to serve various types of businesses across the globe like to empower them with financial services through one single platform...

  • Senior Delivery Manager

    5 dni temu

    Warszawa, Mazovia, Polska Matchtech Pełny etat

    About the RoleWe are looking for a highly skilled Senior Delivery Manager to join our team. The successful candidate will have extensive experience in project management, with a focus on delivering high-quality results on time and within budget.The Senior Delivery Manager will be responsible for driving continuous improvement of processes around design,...

  • Delivery Director

    4 dni temu

    Warszawa, Mazovia, Polska N-iX Pełny etat

    N-iX is one of the fastest-growing Ukrainian IT companies providing comprehensive software development services to a number of well-known international companies as well as European and US tech start-ups. Since 2002 we've delivered excellence in software engineering and deep domain expertise in finance, healthcare, hospitality, telecom and other industries,...