Customer Engagement Manager
3 tygodni temu
Customer Engagement Manager
Your responsibilities
- Act as the primary contact for assigned clients;
- Supervise customer onboarding following internal procedures and guidelines;
- Daily track onboarding statuses for each assigned client;
- Manage the flow of information by tracking reports, work progress, and necessary documentation;
- Update CRM systems daily to reflect client engagement statuses;
- Identify customer needs to provide tailored solutions;
- Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company;
- Engage in clear communication across multiple channels including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions;
- Collaborate with other departments to support seamless execution of tasks.
Our requirements
- Highly driven to achieve positive outcomes with speed and quality;
- Skilled at thriving under pressure, efficiently managing tight deadlines and exceeding the expectations of demanding clients;
- Polish, English, and Russian/Ukrainian native or C-level fluency;
- Ability to make independent decisions and take responsibility for the outcomes.
What we offer
- Friendly, startup's atmosphere
- Opportunity to gain experience in a rapidly growing fintech company
- Opportunity to gain experience in a rapidly growing fintech company
- Private medical care
- Hybrid workplace model
- Support of our managers – we give a great deal of autonomy in your actions, but do not leave without help – we work as a team
- Trainings, development opportunities
- Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events
Aplikuj
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