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Multichannel Customer Engagement Representative

1 tydzień temu

Warszawa, Mazovia, Polska ENGINEERINGUK Pełny etat
Multichannel Customer Engagement Representative

We are seeking a Multichannel Customer Engagement Representative to join our team. In this exciting role, you will be responsible for delivering exceptional customer experiences across multiple channels, including phone, email, and live chat.

You'll play a pivotal role in influencing customer satisfaction and building lasting relationships, contributing significantly to the renowned high-level service that defines RS. As a vital member of our team, you'll collaborate across departments, working closely with Sales, Operations, and Finance to achieve our goals.

Your interactions will contribute to an outstanding customer service experience, reinforcing our commitment to excellence. You'll need to be adaptable, able to work under time pressure, and possess excellent communication and interpersonal skills.

Requirements:
  • Fluent level of Hungarian language and good command of written and spoken English
  • Experience in dealing with customers either face-to-face or via phone
  • Excellent communication and interpersonal skills
  • Ability to adapt to the changing environment
  • Ability to work under time pressure
  • Computer skills (Microsoft applications, SAP knowledge is an advantage)