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Customer Service Representative

2 tygodni temu

Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers and provide them with exceptional support and solutions.

Key Responsibilities
  • Address customer inquiries via phone and email
  • Provide customers with current information about their orders, status updates, shipping details and tracking information
  • Handle and process purchase orders (POs)
  • Manage complaints and escalations
  • Cooperate with internal teams such as sales and logistics
Requirements
  • Customer Service experience - 2-4 years
  • English - B2 or C1
  • Polish - B2 or C1
  • French - B2 or C1
  • SAP / ERP system experience
  • Communication and organisational skills
Benefits
  • Hybrid work in WARSAW office (3:2)
  • Working within an international company
  • Employment contract with our client
  • Package of benefits: private health insurance, sports card, benefit platform, salary bonus