Customer Service Representative
2 tygodni temu
Customer Service Representative page is loaded
Customer Service RepresentativeApply locations Warsaw, Poland time type Full time posted on Posted 2 Days Ago job requisition id R0019717
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com.
Responsibilities:
- Support sales team by answering inquiries, providing information, and assisting with order processing.
- Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
- Handle customer complaints or issues related to sales and ensuring prompt resolution.
- Develop and maintain strong relationships with customers through regular communication.
- Anticipate customer needs and proactively offer solutions or suggestions to enhance their experience.
- Personalize interactions to make customers feel valued and appreciated.
- Monitor customer accounts for any changes or issues and take proactive steps to address them.
- Identify opportunities to optimize customer accounts and maximize sales potential.
- Continuously enhance skills and knowledge through training, workshops, or professional development opportunities.
- Mentor and support junior representatives/specialists, providing guidance and assistance as needed.
- Handle escalated issues and resolve complex problems effectively.
- Collaborate with other departments to address customer concerns and improve processes.
- Assist in developing training materials and conducting training sessions for junior staff.
- Provide feedback to management regarding areas for improvement.
- Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).
Requirements:
- Previous experience in Customer Service department is welcomed.
- Fluent in English.
- Problem-solving abilities to handle complex customer issues.
- Strong decision-making skills.
- Ability to adapt to changing situations and handle ambiguity.
- Ability to listen to others and understand their needs.
- Effective communication and time management skills.
- Comprehensive understanding of the company's products or services to provide accurate information and support.
- Willingness to collaborate with colleagues across departments to address customer needs and improve service quality.
What We Offer:
- Hybrid working schedule.
- Private medical care by Lux-MED.
- Life insurance and Travel insurance.
- Employee retirement plan (PPE) after trial period.
- Sports card (Multisport) - partially employer-funded.
- Employee Assistance Program for Employees and Families.
- Company Social Fund (occasional perks like vouchers or holiday co-financing).
How to Apply
Interested? Send us your CV. We look forward to reviewing your application and will reach out if there's a match to arrange a brief exploratory call. All candidates must be eligible to work in the EU area.
Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
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