Aktualne oferty pracy związane z Customer Service Representative - Warszawa, Mazovia - CWS International GmbH
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Customer Service Representative German
4 tygodni temu
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Customer Service Representative German
2 tygodni temu
Warszawa, Mazovia, Polska Kemin Pełny etatOverviewKemin Animal Health and Nutrition is seeking: a Customer Service Representative.As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process.ResponsibilitiesWhat you'll be doing: Serve as the primary point of contact for the sales team and distributors in the...
Customer Service Representative
2 tygodni temu
CWS International GmbH is a leading provider of sustainable hygiene solutions. As a Customer Service Representative, you will play a crucial role in ensuring the smooth delivery of our services and exceeding customer expectations.
Key Responsibilities- Analyze work processes to identify areas for improvement and provide actionable feedback to enhance customer satisfaction.
- Manage and maintain accurate customer data in our ERP and CRM systems.
- Collaborate with cross-functional teams to resolve customer issues efficiently and effectively.
- Create comprehensive reports for customers and internal stakeholders using Microsoft Excel.
- Prioritize and proactively engage with new customers and those requiring attention after complaints or special circumstances.
- Process and manage customer requests, complaints, and data in CRM and ERP systems to deliver exceptional customer service.
- Respond to customer inquiries via phone, email, and web contact forms in a timely and professional manner.
- High school diploma or equivalent.
- Proficiency in Microsoft Office applications.
- Experience with various ERP systems, including Salesforce and D365.
- Background in similar customer-facing roles.
- Ability to learn and adapt to new software technologies.
- Strong communication skills and customer-centric mindset.
CWS offers a dynamic and stable work environment, driven by teamwork, service orientation, and human relations. We provide a long-term career path with a motivating benefits package, international colleagues, and plenty of opportunities for growth and development.
