Customer Service Representative

4 dni temu


Warszawa, Mazovia, Polska Cpl Healthcare Pełny etat
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will provide exceptional service to our valued customers through phone, email, and chat.

Key Responsibilities:
  • Provide technical support to customers in Swedish, Danish, Finnish, or Norwegian.
  • Handle inquiries related to contracts, billing, and technical issues.
  • Assist both B2B and B2C clients as first and second-line support.
  • Process customer complaints with professionalism and empathy.
  • Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.
Requirements:
  • Fluency in Swedish, Danish, Finnish, or Norwegian (C1 level) and English (B2 level).
  • At least 6 months of experience in customer service.
  • Strong communication skills and service-oriented mindset.
  • Basic administrative and technical knowledge.


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