Technical Customer Service Representative

3 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

Technical Customer Service Representative

We are seeking an experienced Technical Customer Service Representative to support our Hungarian & Eastern European customer area.

This role is responsible for the first customer contacts, requiring a passion for delivering exceptional customer service and technical knowledge.

You will provide excellent support and full solutions to our clients, enhancing sales over the phone through your commercial attitude and technical knowledge.

The role involves managing and following up the end-to-end process from product selection, quoting, sales order entry to delivery of materials.

Key responsibilities include:

  • Understanding and converting customer requirements into product codes;
  • Preparing and following up quotes based on pricing guidelines from the commercial team;
  • Cooperating with the credit department to ensure reliable order fulfillment;
  • Processing and following up incoming orders;
  • Maximizing sales by providing customers with product and service information;
  • Liaising with replenishment teams and suppliers for drop shipments;
  • Coordination of shipments to customers and checking daily reports.

Requirements:

  • 5+ years of experience in a commercial or customer service environment;
  • Technical background or experience;
  • Excellent administrative skills and some technical knowledge;
  • Strong phone communication skills and ease with direct approach;
  • Excellent command of Polish and English languages;
  • Good knowledge and experience with IT tools, particularly Office suite and modern ERP's; SAP experience is an advantage;
  • Strong verbal and written communication skills and ability to work as a team player.

Our Offer:

Stable company with a strong commitment to tradition and experience;

Competitive compensation package and exciting work travel opportunities;

Great place to work with a close-knit community spanning continents.



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