Customer Service Representative
7 dni temu
Customer Service Representative
Location: Warsaw, MZ, PL, 02-672
Brand: RS
Function: Customer Services
Work Location: Hybrid
This role is offered on a hybrid basis, which involves a combination of working from our office in Warsaw and also remotely.
In this dynamic role, you will be the cornerstone of our customer experience, providing seamless multi-channel support through phone, email, and live chat. As a vital member of our team, you'll not only process orders and maintain customer data but also expertly handle inquiries and complaints with efficiency and finesse. Working in a vibrant multinational environment, you will collaborate across departments, forging strong connections with Sales, Operations, and Finance. As a Customer Service Representative, you play a pivotal role in influencing customer satisfaction and building lasting relationships, contributing significantly to the renowned high-level service that defines RS.
What you will enjoy doing to be successful in this role:
- Step into a dynamic position where you become the frontline hero, swiftly resolving customer issues with speed and effectiveness.
- Answer inbound calls and provide real-time support on Live Chat and via e-mail.
- Beyond transactions, your interactions contribute to an outstanding customer service experience, reinforcing our commitment to excellence.
- Be dedicated to exceeding expectations and pushing the boundaries of service standards – your role goes beyond tasks; it's about creating lasting positive impressions with every customer interaction.
If you have the following skills and experience, we want to hear from you:
- Fluent level of Polish language and good command of written and spoken English
- Experience in dealing with customers either face-to-face or via phone
- Excellent communication and interpersonal skills
- Ability to adapt to the changing environment
- Ability to work under time pressure
- Computer skills (Microsoft applications, SAP knowledge is an advantage)
The Extras You'll Get
At our company, we believe in not only providing a fulfilling career but also ensuring your well-being and personal growth. When you join our team, you'll enjoy a range of benefits designed to enhance your work-life balance and nurture your development. Here are some of the enticing extras you can expect:
- Private Medical Care: Your health is important to us. Access comprehensive private medical care to keep you in the best shape.
- Subsidy for Multisport Card: Embrace an active and healthy lifestyle with our subsidy for a Multisport card, supporting your holistic well-being.
- Lunch Card: Savour the convenience of a lunch card, making your workdays more enjoyable.
- Holiday Allowance: Take advantage of a holiday allowance when you decide to recharge and rejuvenate by taking two consecutive weeks off.
- Employee Referral Scheme: Connect and flourish within our internal referral program. Your network becomes a catalyst for personal and professional growth, and you'll be rewarded for it.
- Partially Subsidized English Language Lessons: Broaden your horizons and enhance your skills with partially subsidized foreign language lessons. We support your journey to acquire new language skills.
- Annual Bonus: Your dedication and achievements are recognized with an annual bonus. We celebrate your hard work and success.
These benefits are just the beginning of what you can experience when you join our team. We aim to provide you with an environment that fosters diverse perspectives, innovation, and personal well-being.
We are RS
At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.
Our purpose?Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us – and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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