Customer Engagement Manager @
2 tygodni temu
Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action, ready to give 100% of themselves. We believe in what we do, hence we are looking for people like us. What we offer: Friendly, startup atmosphere Opportunity to gain experience in a rapidly growing fintech company A lot of independence, a flat organizational structure and an opportunity to implement your ideas Private medical care Hybrid workplace model Support of our managers – we give a lot of freedom of action, but do not leave without help – we work as a team Trainings, development opportunities Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events Minimum of 2 years' experience in a similar role within the payment industry is desired; Polish, English and Russian minimum C-level; Ability to survive the stress and pressure of very optimistic deadlines and demanding clients; Strong motivation to deliver positive results with high speed and quality; Ability to make decisions independently and willingness to take responsibility. Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce), card-to-card transfers and card withdrawals. Our team consists of people with passion and energy for action, ready to give 100% of themselves. We believe in what we do, hence we are looking for people like us. What we offer: Friendly, startup atmosphere Opportunity to gain experience in a rapidly growing fintech company A lot of independence, a flat organizational structure and an opportunity to implement your ideas Private medical care Hybrid workplace model Support of our managers – we give a lot of freedom of action, but do not leave without help – we work as a team Trainings, development opportunities Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events ,[Act as the single point of contact for assigned clients;, Oversee customer onboarding by following internal procedures and guidelines;, Track onboarding statuses daily for each assigned client;, Manage the flow of information, monitoring reports, work progress, and required documentation;, Update CRM systems daily to reflect client engagement statuses;, Identify and understand customer needs to provide tailored solutions;, Ensure customer satisfaction by resolving any issues between the customer and the company;, Communicate effectively through various channels, including email, messaging apps, mobile, social networks, in-person meetings, and remote sessions;, Collaborate with departments like Sales, Onboarding, AML, Legal, Accounting, IT, Monitoring, and Operations to support seamless execution of tasks.] Requirements: Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, Small teams, International projects.
-
Customer Engagement Manager
3 tygodni temu
Warszawa, Mazovia, Polska Fenige S.A. Pełny etatCustomer Engagement ManagerYour responsibilitiesAct as the primary contact for assigned clients; Supervise customer onboarding following internal procedures and guidelines; Daily track onboarding statuses for each assigned client; Manage the flow of information by tracking...
-
Multichannel Customer Engagement Manager
1 dzień temu
Warszawa, Mazovia, Polska Biogen Pełny etatAbout This Role:The Multichannel Customer Engagement Manager is responsible for local consulting, planning, and execution of programs that enhance our overall digital/multichannel customer engagement strategy. He/she will focus on multiple sclerosis (MS) and other areas/franchises, working closely with country initiatives and creating new local digital...
-
Digital Customer Engagement Expert
6 dni temu
Warszawa, Mazovia, Polska Bristol-Myers Squibb Pełny etatDigital Transformation in OncologyBristol Myers Squibb is at the forefront of digital transformation in oncology, leveraging cutting-edge technology to drive innovative solutions. As a Senior Manager, Omnichannel Immuno-Oncology, you'll play a critical role in shaping our omnichannel strategy and delivering business results.You'll work closely with...
-
Community Engagement Manager
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatCommunity Engagement ManagerAbout the RoleThe Community Engagement Manager for the People, Systems & Services (PS&S) team at Siemens Energy plays a pivotal role in fostering strong relationships within the organization and with other HR departments, while increasing visibility on what PS&S is doing and how it contributes to overall HR goals.This position...
-
Sr. Manager, Patient Engagement
4 tygodni temu
Warszawa, Mazovia, Polska Allucent Pełny etatAt Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Sr. Manager, Patient Recruitment & Retention to join our A-team (hybrid*/remote). As a Sr. Manager, Patient Recruitment &...
-
B2C Engagement Centre Lead
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatAbout the RoleThis is an exciting opportunity for a B2C Engagement Center Operations Manager with German to shape the future of our customer engagement approach.Key ObjectivesEnsuring seamless alignment between team members and supervisors to meet operational goals.Contribution to operational and cycle meetings, driving progress and enforcing regular...
-
Markets Engagement Manager
4 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatTitle: Markets Engagement Manager (Data Segmentation & Activation)Job ID: 98956Country: PolandCity: WARSAWProfessional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: WARSAW, PL, 00000The Markets Engagement Manager is the primary liaison between JTI's markets and the Data & Analytics consumer product and technical...
-
Loyalty and Engagement Coordinator
6 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob Title: Customer Loyalty Program ManagerJTI is seeking a highly skilled Customer Loyalty Program Manager to lead our customer loyalty efforts. In this role, you will be responsible for designing, implementing, and managing customer loyalty programs to drive engagement and foster long-term relationships.Key ResponsibilitiesDevelop and manage loyalty...
-
Enterprise Client Engagement Manager
5 dni temu
Warszawa, Mazovia, Polska NielsenIQ Pełny etatEnterprise Client Engagement Manager Job Summary:We are seeking an experienced Enterprise Client Engagement Manager to join our team. As a key member of our client engagement team, you will be responsible for building and maintaining strong relationships with our enterprise clients by working closely with internal teams to align strategies and deliver...
-
Client Engagement Manager
7 dni temu
Warszawa, Mazovia, Polska NielsenIQ Pełny etatAs a Client Engagement Manager at NielsenIQ, you will be responsible for serving as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. This involves collaborating closely with internal teams to deliver tailored solutions that meet the...
-
Social Media Engagement Manager
2 dni temu
Warszawa, Mazovia, Polska Avature Pełny etatAbout the RoleWe are looking for an experienced Social Media Engagement Manager to lead our community advocacy efforts in the Lancome division. As a critical member of our team, you will be responsible for creating and executing social media campaigns that engage our target audience, build brand love, and drive sales.You will collaborate with internal...
-
Global Engagement Manager
4 dni temu
Warszawa, Mazovia, Polska Biogen Idec Pełny etat**Job Summary**We are looking for a talented Global Engagement Manager to join our Global Business Services team at Biogen Poland. As a key member of our team, you will play a critical role in supporting the External Stakeholder Engagement (ESE) process, ensuring seamless execution of external stakeholder engagements and sponsorships.In this role, you will...
-
Digital Engagement Strategist
2 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAt JTI, we foster a culture of inclusivity and belonging. Our diverse team of 46,000 individuals from around the world is continuously crafting their unique success stories with us. A remarkable 83% of our employees feel happy working at JTI.To make a meaningful impact with us, all you need to bring is your best self.What lies ahead for you? Discover the...
-
Digital Engagement Strategist
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAbout JTIWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about driving growth, retention, and engagement through innovative strategies.As a key member of our team, you will play a crucial role in shaping our digital engagement strategy. You will be responsible for developing and executing...
-
Customer Experience Manager
7 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatJob OverviewWe are seeking a highly skilled B2C Engagement Center Operations Manager with German to join our team at TN Poland.Key ResponsibilitiesEnsuring your team and supervisors align with operational processes, from reports generation to meeting SLAs and KPIs.Participating in GBS operational and cycle meetings, providing regular progress updates and...
-
Senior Full-Stack-Developer for Customer Engagement Tools
4 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSenior Full-Stack Developer for Customer Engagement ToolsWe are looking for a Senior Full Stack Developer ready for a new challenge.You will work in an agile team that is focused on providing Customer Engagement roles with tools and applications that offer a world-class user experience on a state of the art cloud-centric landscape.As part of the...
-
Customer Engagement Specialist
6 dni temu
Warszawa, Mazovia, Polska Alimentation Couche-Tard inc. Pełny etatKey ResponsibilitiesProgram Planning and Strategy:Define objectives, scope, and key deliverables for communication and loyalty projects, aligning with customer experience and retention goals.Develop and maintain a clear project roadmap and timelines, coordinating with stakeholders across product, marketing, engineering, and operations.Cross-functional...
-
Digital Engagement Strategist
2 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAt JTI, we're looking for a seasoned Crm & Retention Manager to drive our Digital Engagement strategy. You will be responsible for developing and executing consumer retention strategies in collaboration with other departments.Main Responsibilities:Create and implement CRM and consumer retention strategies aligned with business objectives.Conduct data...
-
Customer Engagement Specialist
1 dzień temu
Warszawa, Mazovia, Polska TN Poland Pełny etatThis Sales and Service Representative position is ideal for someone who shares our passion for delivering exceptional customer service and driving sales. If you're a team player with a proactive approach, we want to hear from you!Job DescriptionThe successful candidate will be responsible for creating a welcoming atmosphere in-store and consistently...
-
Customer Success and Renewals Manager
4 dni temu
Warszawa, Mazovia, Polska Strategy Pełny etatAbout the JobWe are seeking a highly motivated Customer Success and Renewals Manager to join our team at Strategy. In this role, you will be responsible for managing all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, and follow-up on late payments.Key AccountabilitiesMonitor and track...