Shopify Support Developer

4 dni temu


Poznań, Greater Poland TN Poland Pełny etat
Client:

AgileEngine

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

122cdd5d5e88

Job Views:

7

Posted:

05.04.2025

Expiry Date:

20.05.2025

Job Description:

Job Description
AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)
WHAT YOU WILL DO

  1. Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
  2. Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  3. Engage with Product Management and business partners on system capability, design, and solutions;
  4. Work with Development to ensure technical requirements, best practices, performance, and security;
  5. Support Project Management with effort estimates, planning, and removing technical roadblocks;
  6. Develop key system components, identify reusable modules, and optimize delivery time;
  7. Research platform capabilities and opportunities for the eCommerce roadmap;
  8. Perform code analysis, develop patches, and implement new platform features;
  9. Participate in code reviews, unit testing, and technical validation of updates.
MUST HAVES
  1. 2+ years of Shopify development experience, with knowledge of Shopify Plus;
  2. Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
  3. Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  4. Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
  5. Experience troubleshooting site issues using various tools (commercial/open-source);
  6. Strong problem-solving, analytical skills, and attention to detail;
  7. Experience with page performance optimization and secure development practices;
  8. Knowledge of front-end caching, CDNs, and request-response flow;
  9. Familiarity with ticketing systems like Jira;
  10. Strong verbal and written communication skills;
  11. Ability to work independently and collaboratively in a team;
  12. Patience, empathy, and a customer-first mindset;
  13. Continuous learning mindset and adaptability to new technologies and procedures;
  14. Upper-Intermediate English level.
NICE TO HAVES
  1. Previous experience in customer service or technical support is a plus;
  2. Salesforce Cloud experience.
THE BENEFITS OF JOINING US
  1. Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
  2. Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
  3. A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
  4. Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
NEXT STEPS AFTER YOU APPLY
The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.

Requirements
  1. 2+ years of experience in Shopify;
  2. Previous experience in customer service or technical support is desirable but not mandatory for entry-level candidates;
  3. Strong problem-solving and analytical skills with attention to detail;
  4. Good communication skills, both verbal and written;
  5. Basic understanding of computer systems, networks, software applications, and hardware components;
  6. Familiarity with ticketing systems (Jira);
  7. Ability to work independently and efficiently, while also being a team player;
  8. Flexibility to work in 12-hour shifts, including weekends and holidays, as part of a 24/7 support operation;
  9. Patience, empathy, and a customer-first mindset to ensure customer satisfaction;
  10. Willingness to continuously learn and adapt to new technologies and procedures;
  11. Upper-Intermediate English level.

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