NOC Service Engineer II
1 tydzień temu
Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
If you have experience in network operations center, know how to resolve problems with networks, and were responsible for monitoring network devices, troubleshooting problems and issues with the network, please review the responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.
Responsibilities- Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues.
- Troubleshoots network problems and outages and provides Level 2 Network Triage support.
- Provides escalation level support for Tier 2 and Level 2 team.
- Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA's as expected.
- Provides feedback to the various vendors on hardware and software to improve supportability.
- Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.
- As part of the Major Incident Team performs Alert monitoring and Incident communication actions.
- Creates and reports tickets for events and incidents.
- Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.
- Identifies operational issues and suggests design alterations to address these issues.
- Works in a distributed Global Network operations support team.
- Schedules network maintenances and upgrades when appropriate.
- Bachelor's Degree in Computer Science, Computer Engineering, or relevant work experience.
- Experience in previous NOC or another department related to network support.
- Vendor basic knowledge in Cisco, Juniper or Cisco.
- Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet.
- Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH.
- Applied knowledge of LAN, WAN, internet technologies.
- Full time job agreement: 10 hours shift in "follow the sun" support model including weekends.
- Modern office in the city centre.
- Employment in a stable company with an established position in the global but also at local market.
- Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more.
- Opportunity for professional development in the international environment by internal and external trainings.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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