IT Operations Lead, Wrocław

4 tygodni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat
About the Role

This is a leadership position that requires strong technical and business skills. The successful candidate will be responsible for managing daily operations of IT teams delivering services in various areas such as Infrastructure, Networking, Cloud Ops, and more.

Responsibilities
  • Operational Excellence: Ensure operational excellence and address service delivery issues promptly to meet business needs.
  • Team Alignment: Lead the alignment between development and operations teams to drive digitalization of ITSM and enhance operations using tools like ServiceNow.
  • Best Practices: Implement best practices and maintain operational policies and procedures to foster a collaborative, high-performance culture.
  • Leadership: Oversee performance reviews and guide team improvements while evaluating and recommending new technologies for infrastructure capabilities.
  • Change Management: Lead change management processes and ensure smooth transitions when adopting new solutions.
  • Service Improvement: Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.
Requirements
  • Education: Bachelor's degree in Computer Science or related field.
  • Experience: 5-10 years of IT experience, with 3-5 years in managing IT operations teams.
  • Leadership Skills: Proven leadership and experience in service management, particularly in ITIL and Agile environments.
  • Technical Knowledge: Strong knowledge of ITSM tools like ServiceNow and relevant certifications such as ITIL, PMP, or CISSP.
  • Soft Skills: Excellent communication and decision-making skills with ability to drive change, improve processes, and foster innovation.
What We Offer
  • Career Development: Opportunity to lead and shape a strategic IT hub for a global organisation.
  • Competitive Package: Competitive salary and comprehensive benefits package.
  • Innovative Environment: Collaborative and innovative work environment.
  • Professional Growth: Professional development and growth opportunities.
  • International Projects: Exposure to impactful IT projects with international scope.

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