Client Manager

2 tygodni temu

Warszawa, Mazovia, Polska GFT Group Pełny etat

What you will do?

We are looking for an experienced and proactive Client Manager to manage and grow our strategic partnership with a leading global bank. This independent role focuses on building strong client relationships, expanding the scope of outsourcing services, and ensuring seamless collaboration with internal delivery teams.

Your tasks

  1. Build and maintain strong, long-term relationships with key stakeholders and directors at the bank through regular face-to-face meetings.
  2. Identify and capitalize on new business opportunities, as well as leverage upselling and cross-selling strategies to maximize client value and drive revenue growth.
  3. Drive performance excellence by achieving and exceeding KPIs related to revenue growth.
  4. Act as the primary point of contact for the bank, ensuring effective communication and addressing their needs promptly.
  5. Propose and implement tailored outsourcing solutions that align with the bank's requirements and strategic goals.
  6. Collaborate with delivery teams to strategically align IT specialists with projects, ensuring seamless execution and exceptional outcomes.
  7. Monitor service quality and recommend improvements to meet and exceed client expectations.
  8. Develop account plans to support the growth of the partnership with the bank and ensure alignment with organizational goals.
  9. Provide regular updates to internal stakeholders on account progress, challenges, and opportunities.

Your skills

  1. Minimum of 5+ years in account management, business development, or client engagement, preferably in IT outsourcing or consulting, within the banking and IT sector.
  2. Familiarity with IT outsourcing and an understanding of key IT roles, preferably with working knowledge of staff augmentation projects.
  3. Familiarity with financial technology solutions.
  4. Proven ability to manage and grow key client accounts.
  5. Knowledge of Agile methodologies or IT project delivery processes.
  6. Excellent communication and negotiation skills, with the ability to build relationships with senior-level stakeholders.
  7. A self-starter with a strategic mindset and strong problem-solving abilities, constantly seeking new opportunities and anticipating client needs.
  8. Willingness to travel regularly for face-to-face client meetings.
  9. A master's degree in business, IT, or a related field is a plus.

We offer you

  1. Working in an experienced, dynamic and dedicated senior peer team.
  2. High autonomy, ownership and opportunity to deliver impact at a local and international level.
  3. Opportunity to contribute to the growing success of a high-performing, leading technology and consulting firm with a global presence.
  4. Collaborative, flexible, and supportive work environment that fosters innovation and job satisfaction.
  5. Access to emerging technology, top partners and the opportunity to shape the future of digital transformation.
  6. Exciting career, ability to diversify roles and growth opportunities.
  7. Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.).
  8. Flexible contract of employment.
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