Client Relationship Manager
1 tydzień temu
We're looking for a Client Relationship Manager to build and maintain strong relationships with corporate clients. In this role, you'll be responsible for providing exceptional service, addressing client concerns, and delivering tailored solutions that meet their needs.
You'll work closely with internal teams to ensure seamless communication, effective issue resolution, and high-quality solution delivery.
Key Responsibilities:
- Relationship Building: Build and maintain strong relationships with corporate clients, fostering trust and understanding.
- Client Service: Provide exceptional client service, responding promptly to client inquiries and resolving issues efficiently.
- Solution Delivery: Deliver tailored solutions that meet client needs, ensuring high-quality service delivery and exceeding client expectations.
- Communication: Establish open communication channels with clients, ensuring timely and accurate information exchange.
- Collaboration: Work closely with internal teams to deliver solutions that meet client needs, ensuring seamless communication and effective issue resolution.
- Problem-Solving: Identify and resolve client inquiries efficiently, leveraging your problem-solving skills to find creative solutions.
- Quality Assurance: Coordinate with BAU teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
- Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams to address client concerns.
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