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Customer Service Specialist with Czech

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Customer Service Specialist Job Description

We are seeking a highly skilled and enthusiastic Customer Service Specialist to join our team. The successful candidate will be responsible for managing business queries, inbound calls, and providing excellent customer service.

Key Responsibilities:
  • Manage business queries and inbound calls (average 70 interactions per day)
  • Respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., using knowledge management resources
  • Process requests and update data in our database
  • Document interactions in our ticket system
  • Help with the implementation of new IT solutions
  • Generate innovative ideas and solutions to improve customer satisfaction
  • Assist other team members to leverage and develop their capabilities
  • Contribute to projects in various departments outside of regular responsibilities
Requirements:
  • Enthusiastic and communicative approach with a willingness to support customers
  • Czech language at C1 level is a must, together with English at minimum B2 level
  • Excellent knowledge of an additional European language on full professional proficiency
  • Courage to face new challenges and opportunities
  • A great approach to teamwork and focus on internal and external customers
  • Experience in customer service is an asset
Our Offer:
  • Online recruitment process
  • Hybrid Work model (3 days from office)
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after the probation period
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Variety of internal & external trainings: professional certifications, access to the e-learning platform
  • Possibility of growth inside of organization
  • International team environment
  • Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Friendly office location in the heart of Krakow