Poland - Onsite French-Speaking Customer Advisor (Warsaw)

3 tygodni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Job Title: Onsite French-Speaking Customer AdvisorAbout the Role:

We are seeking a skilled and fluent French-speaking customer advisor to join our team in Warsaw, Poland. This onsite position offers an excellent opportunity for individuals who are passionate about delivering outstanding customer service and supporting French-speaking clients.

Key Responsibilities:
  • Provide high-quality customer service to French-speaking clients via phone, email, and live chat.
  • Efficiently resolve customer inquiries and concerns, ensuring a positive experience.
  • Stay informed on the company's web services to provide accurate support and troubleshooting assistance.
  • Help customers place, update, and track orders, and assist with all web service-related inquiries.
  • Provide basic technical support to customers, helping them navigate our platforms (training provided).
  • Work with cross-functional teams to resolve customer issues and continuously enhance the customer experience.
  • Collect and share customer feedback to improve the company's services and products.
Requirements:
  • Fluent in French: Native or near-native proficiency in both written and spoken French.
  • B2 English Proficiency: A good command of English for internal communication and documentation.
  • Customer Service Experience: Prior customer service experience is an advantage, but not a requirement. We are willing to train the right candidate.
  • Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members.
  • Problem-Solving Abilities: Ability to resolve customer issues effectively and efficiently.
  • Self-Motivation: Comfortable working in an office environment and collaborating with a team.
What We Offer:
  • Competitive Salary: A salary based on your experience and qualifications.
  • Career Development: Opportunities for professional growth and advancement within the company.
  • Office Environment: Work in a dynamic and collaborative office environment in Warsaw.
  • Health & Wellness: Benefits package, including health insurance.
  • Team Environment: Join an international team that values collaboration and growth.
How to Apply:

If you are a motivated individual with fluency in French and English, we'd love to hear from you Please submit your resume and cover letter explaining why you're excited about this opportunity.



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