Customer Support Specialist

3 tygodni temu

Warszawa, Mazovia, Polska B2X Care Solutions GmbH Pełny etat

Customer Support Specialist (m/f/d)

About B2X

B2X is a leading provider of post-sales services specializing in circular lifecycle management for electronic hardware. Established in 2007 and headquartered in Munich, our solutions and services span the whole lifetime of a wide range of consumer electronic products as well as B2B electronic infrastructure.

Our digital platform services and (web) portal solutions facilitate the digitalization and automation of multiple workflows and interactions with end-users and partners in our clients' network.

We empower companies with innovative carbon solutions to manage their hardware lifecycles towards carbon net zero.

Together with top-tier tech companies across multiple industry sectors and geographies, we create unique customer experiences at reduced complexity and cost for lifecycle management.

The unique B2X operating model integrates more than 200 service partners in over 30 countries, orchestrated by our B2X team of more than 100 service professionals and steered by the proprietary B2X service management platform.

The Role

Are you a naturally organized individual with a knack for putting things in order, and capable of working effectively under time pressure? If your answer is yes to both, we invite you to explore the full job description. We are seeking a Customer Support Specialist based in Warsaw, Poland. With a client-focused mindset, this role will involve assisting in data validation tasks.

B2X is driven by a strong entrepreneurial "can do" attitude and culture. Our DNA is data-driven, digital, and circular.

We are passionate about developing customized solutions and encourage diversity and teamwork to provide our clients with a unified approach.

If you've worked with ticketing systems before, you can quickly spot bottlenecks and identify improvements with ease - then you're a perfect fit for B2X.

Key Job Responsibilities

  • Work with the external client's system to validate/verify requests.
  • Manage all Consumer and B2B support requests within defined time limits.
  • Prepare monthly reports.
  • Provide feedback to the line manager and interact with customers.
  • Work with the ticketing system, interacting with company co-workers and external customers.
  • Consolidate data from various systems into one central case management solution.
  • Discover & maximize all automation possibilities for both enterprise and corporate technology use-cases.

The Person

We are seeking a responsible individual with a positive attitude and strong work ethic. The ideal candidate will enjoy collaborating with others to achieve outstanding results, demonstrate forward-thinking and innovative approaches, and possess a passion for discovering new solutions while enhancing existing ones.

Requirements:

  • Good knowledge of Polish and English, both written and spoken (must have: ability to read technical documentation in English).
  • Willingness to work Monday to Friday from 00 AM to 6.00 PM.
  • Minimum of a year of working experience or student experience.
  • Good knowledge of MS Office, mainly Excel.
  • Ability to work under time pressure.
  • Analytical thinking and proposing improvements.
  • Technical knowledge, preferably a technical education. Technically passionate individuals or "Brainiac's" are more than welcome.
  • Basic knowledge of mobile phone technology/consumer electronics.
  • Nice to have: knowledge in administering Atlassian Jira and/or Confluence.

Location

This is a hybrid position. During the onboarding period (first three months), we require your daily presence in our Warsaw office to ensure a smooth start and effective collaboration. After this period, the role will transition to a hybrid model, with a minimum of two days per week in the office.

What We Offer

  • A pivotal role that places you at the heart of our organization, with significant influence on key business decisions.
  • A flexible and inclusive working environment that values diversity and innovation.
  • Opportunities to collaborate with a multicultural team in a global operating company.
  • A positive and motivated atmosphere with flat hierarchies and streamlined decision-making processes.
  • A supportive team of colleagues who value and welcome your ideas and contributions.

Kindly submit your application in English.

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