IS Support Engineer

1 tydzień temu

Gdańsk, Pomerania, Polska Thales Group Pełny etat

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

IS Support Engineer provides high quality and responsive application support to all the company end users worldwide. Primarily, the role will be responsible for supporting Jira and Confluence users, but it can be extended to a wide range of internal business applications used within Thales.

If you would like to become a part of our Thales CDI (Cybersecurity & Digital Identity) Team, please do not hesitate and apply today

Key responsibilities:

  1. As L1 & L2 support you will assist end users with their applications' problems via CDI Ticketing System, MsTeams, or e-mail.
  2. You will perform detailed incident analysis and provide appropriate solutions.
  3. If an immediate solution is not possible, you will manage the routing of tickets to other support groups to ensure all issues are solved in a proper manner.
  4. You will provide training on applications/processes to the end users.
  5. You will support documentation for end users or support teams.

Our requirements:

  1. To succeed at this job, you should have IS or IT support experience.
  2. We are looking for someone with a strong understanding of Jira and Confluence.
  3. If you additionally are familiar with supporting other Business or RnD applications, it will be an advantage.
  4. We would like someone to join our team who is customer and business oriented. Someone who has good analytical skills to resolve problems and determine appropriate solutions.
  5. Good oral and written communication skills and fluency in English are essential in this role.
  6. Also, good teamwork and networking skills would be useful.

What we can offer:

  1. A culture of loyalty, partnership and transparency, where teamwork is a key factor in our growth.
  2. Challenging tasks and growth opportunities in a motivating work environment.
  3. Employment (UoP) in a company with a long history in innovation and technology (temporary position).
  4. Access to Udemy courses.
  5. Possibility to work in a hybrid model, partially from home, partially from our modern office located in Tczew, near Gdańsk.
  6. Commute allowance and free parking space for employees.
  7. Employee referral program.
  8. Private medical care co-funded by the company, life insurance, social fund, canteen with lunch subsidy, fruits once a week, charity events.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

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